Curry Honda

Customer Dis-Service RE: Curry Service Department: (This review also posted on Yelp) Short Answer: Terrible Service . . . the RE: Curry Service Department: (This review also posted on Yelp) Short Answer: Terrible Service . . . the very worst! I will not be back. Long Answer: About 6 weeks prior I made an appointment for 8AM to get an oil change. On the day of the appointment I arrive 5 minutes early. I drive into the busy garage and no one approaches me. After waiting a while (outside of my car) someone tags one of the service guys to "get me next." The Service guy (Ken Neff) has zero personality (i.e. no customer service engagement skills) but I guess that's ok. He takes my info and sends me to the waiting room. THREE HOURS LATER!: Yes, 3 hours waiting on a pre-scheduled oil change, I go find Mr. Neff and he immediately says "oh, your car is ready," no apology for the wait or anything. He prints out the paper work and says in a nonchalant way, "by the way you need rear brakes and new tires." Maybe if he had come to me with that info about 2-2.5 hours earlier I may have gotten them to do the brakes while I was there. In fact, the car I was driving (one of 2 Hondas I own) is OLD (1992). I was expecting them to find several things needing repair/replacement while I was there and was ready to pay for those but they didn't identify anything. Hmmm? So I chalk the experience up to Live and Learn but Don't Return, HOWEVER, Two days later I notice oil all over my driveway. My friend says it's probably because they overfilled it. Then a couple of days later my oil warning light comes on and I check the oil and the dip stick registers No Oil. I call the Service Department and leave a message for Chris Ford, the manager of the service department saying I was in for an oil change and now my oil light is on and I have no oil in my engine. A day later I call again because I didn't hear back from Mr. Ford. He returns that call 2 days later with an "if you want to call me back, you can" attitude. Nothing in his message said to me he was concerned and wanted to check to see if he could make it right. Now the Catch: I take my car somewhere else and they find MAJOR work needing to be done - all of which they tell me was VERY obvious as soon as they put the car up. They said they normally would not talk bad about other shops but said Curry DEFINITELY missed the ball on this one. They said there was no way they should have missed the work that needed to be done under that hood. So, perhaps Curry only likes to work on easy jobs under newer nice shiny hoods, I don't know. But I won't be back to find out and I am in the market to buy an Odyssey (I've been shopping for one for a couple of months now) and won't even consider buying it from Curry after this experience. More

DealMaker Davis Anthony "The DealMaker" Davis is an exceptional customer service salesperson. This was the first time I spent that kind of money and felt good about s Anthony "The DealMaker" Davis is an exceptional customer service salesperson. This was the first time I spent that kind of money and felt good about spending it More

Hit and Run I had a hit and run on my Honda Civic. I didn't have to wait more than a minute to talk to someone and the service was very quick. They said it would I had a hit and run on my Honda Civic. I didn't have to wait more than a minute to talk to someone and the service was very quick. They said it would be about a week until my car was ready and it was done in 6 days. My car looked great and the staff was very friendly. I was recommended by a friend to go to Curry Honda and I recommend going to them as well. More

Great Customer Service I come in to have service on my accord. I always come to Chris Ford or Brian Patton. They always take care of me and my car. I have been going to them I come in to have service on my accord. I always come to Chris Ford or Brian Patton. They always take care of me and my car. I have been going to them for 6 years. They always make sure my car is safe because I used to drive 3 hours to go to school. If you go to Honda, I would request either one of these guys! More

Never go anywhere else I have been a customer of curry honda service since I purchased by civic there in 2000. Because of the expertise, I was able to get over 265,000 miles I have been a customer of curry honda service since I purchased by civic there in 2000. Because of the expertise, I was able to get over 265,000 miles out of it. Since then, I have brought in my other three Hondas for service. My initial service contact was Chris ford and then I transferred to Brian Patton upon Chris promotion. Both are the best!!! I will not take either of my cars anywhere else. More

Horrible customer service I am a young female with knowledge about cars, and I felt completely taken advantage of. All I got was rude employees who argued with me, in front of I am a young female with knowledge about cars, and I felt completely taken advantage of. All I got was rude employees who argued with me, in front of people, trying to get me to spend unnecessary money for services I know I did not need. They felt threatened and tried to discredit my knowledge, and I felt discriminated! I usually always go to Honda, but never again will I come back to this location. I would not even let them work on my car. Ladies watch out. More

service oil change tire rogtation My service experience at Curry Honda was excellent. They performed very well and exceeded my expectations. I met the mechanic that worked on my v My service experience at Curry Honda was excellent. They performed very well and exceeded my expectations. I met the mechanic that worked on my vehicle and he explained in detail what he was going to do. I also met the parts manger and he answered several of my questions that I had. I will be purchasing parts in the future More

Great Service Curry Honda is my dealership of choice. The staff greet me upon my arrival and are often courteous. They listen to my car concerns and address them wi Curry Honda is my dealership of choice. The staff greet me upon my arrival and are often courteous. They listen to my car concerns and address them with professionalism. The best thing I like about Curry Honda is speedy service. My wait is never too long! More

Reparing a car I repaired my car in the part center in terms of the front bumper. The replaced bumper looks good and the car was washed in and outside as well. I fe I repaired my car in the part center in terms of the front bumper. The replaced bumper looks good and the car was washed in and outside as well. I felt the satisfaction for the repairing. However when I conirmed that my battery was gone when I tried to drive. More

Lied about price and necessary services, Bad Follow Up I went in for Honda B1 service. Service Employee Robert Jackson attempted to charge me $60 more than the special advertised price. When I mentioned it I went in for Honda B1 service. Service Employee Robert Jackson attempted to charge me $60 more than the special advertised price. When I mentioned it to him he was unapologetic. He later told me I needed a new battery. I declined the service and I had my battery tested at 3 other places. Alma Brooks called to follow up on my service and I told her all of these things and how upset I was. She said she would follow up because this was very serious. After weeks went by, I called back to follow up with her and she acted as though she did not remember me and even tried to say that I must have spoken to her assistant Trisha, who I never in life spoke to. I literally spent 20 minutes talking to this lady, have her name written down in my records, have a voicemail from when she originally contacted me, and called her back on her private number that she gave me. Yet, she was convinced I didn't talk to me because she is "normally good with names". There is no accountability at this site. I would not trust the prices or suggestions given for service and I would also not believe the customer relations when they say anything. I will never go there again. More