Currie Motors Ford of Frankfort - Service Center

so far my rating for Currie Motors very good , the purchase was a pleasure and the first service was a pleasure also. the staff is very good, it a great team, i did try to fill out the rating form on purchase was a pleasure and the first service was a pleasure also. the staff is very good, it a great team, i did try to fill out the rating form on line but it kept on locking up after it asked me were i lived? More

I have purchased two cars from Currie Motors of Frankfort since we moved in and have used their Service Department since 1998. I have found the work at Currie Motors to be top notch and trust them to take ca since we moved in and have used their Service Department since 1998. I have found the work at Currie Motors to be top notch and trust them to take care of my cars. Recently I purchased a 2021 Mustang Mach E which is a BEV and I was somewhat concerned about service on the vehicle since it is all electric. I had to get a piece of software updated (it wasn't going to be OTA) and their technician uploaded the new software to take care of the problem I had. I don't have to worry since I know their mechanics are EV certified and my recent visit proved that. I want to give a shout out to Judy in service who has helped me the past 3 or 4 months purchase accessories for my Mach E using Rewards Points. Also to John Trehey who was my Service Advisor for my Mach E. John offered to take me home (which I did) and called me when the car was ready. I found the work was done in a timely manner and the new software took care of most of the problem the Phone As A Key program has. It also helped with the Bluetooth pairing of the phone. I can't honestly recommend their Sales Department but if you need your Ford worked on, Currie Motors of Frankfort Service Department is where you should go. Roberto Alfaro is top notch at overseeing the operation of the Service Department and always checks with the customer by e-mail when your car is serviced at Currie. Dr. Michael Barrows More

This is the worst customer service representative I have ever worked with. I scheduled an appointment at 8:15 am. It is now 10:00 am and my oil change is not complete. I questioned if it is typical for an o ever worked with. I scheduled an appointment at 8:15 am. It is now 10:00 am and my oil change is not complete. I questioned if it is typical for an oil change to take over an hour in which Bob looked at me with a disgusted look and responded "yes". I am now going on 2 hours, and I can see my truck has been sitting outside for 15 minutes and he has not told me it is ready. I am now just going to sit here and see how long it takes him to get to me. More

Service was completed as necessary at a reasonable cost . overall I was very satisfied. My car has been serviced at this dealership since purchased in 2014. overall I was very satisfied. My car has been serviced at this dealership since purchased in 2014. More

This was the first service my son had taken our car in for. He was nervous, but after talking to the person at the counter, everything went well. Thank you. for. He was nervous, but after talking to the person at the counter, everything went well. Thank you. More

I was very pleased with Alex in the Service Dept. He was concerned about my situation of needing a new battery and had me come in right away to get a new one. I was happy that it took less than an hour to concerned about my situation of needing a new battery and had me come in right away to get a new one. I was happy that it took less than an hour to get it installed. More

Every time I go in for service, all of the employees are courteous and helpful. If you are going to have your service work done at a dealer, make it Currie Ford courteous and helpful. If you are going to have your service work done at a dealer, make it Currie Ford More

Because of the great, trustworthy and accommodating service of Roberto Alfaro, the Currie Ford Service Team, and the Sales Team, I drive round trip over 50 miles for scheduled oil changes, tire rotatio service of Roberto Alfaro, the Currie Ford Service Team, and the Sales Team, I drive round trip over 50 miles for scheduled oil changes, tire rotations and all required maintenance: If an unexpected and costly repair issue should arise I always question, examine and inspect thoroughly as a critical thinker the service recommendations: Roberto explains the problems and repair costs with solutions from their trained professional mechanics. What's important here is that I have a trustworthy relationship with Roberto and the service team. This is key when you are spending your hard earned money! It's important to note that Roberto and his team goes beyond the call of duty to provide World Class Service! My business dwelling has turned into a friendship with Roberto due to his character of honor and integrity. I've enjoyed the opportunity of meeting his family. Richard (Purchased 5 cars throughout the years from Currie Ford) More