Currie Motors Ford of Frankfort - Service Center

Maintenance and Repairs on vehicle. I had more than a few items that needed maintenance and repair and all were done in a timely manner. The shuttle service that they offer is great! I had more than a few items that needed maintenance and repair and all were done in a timely manner. The shuttle service that they offer is great! More

UNABLE TO FIX ISSUE & HORRIBLE CUSTOMER SERVICE I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at Currie Motors because of these reviews and John, the service writer, was very nice and accommodating. He connected me with a loaner car while my vehicle was in the shop. Three days later, I was notified my vehicle was fixed and ready for pick-up. I picked up the vehicle on March 1st. As soon as I turned out of the Currie Motors parking lot, the “Park Fault” warning light appeared again. I immediately returned to the dealership, but was told I would need to come back another time because they don't have a loaner vehicle for me. I did not receive a call from the dealership. Instead, I followed back up and was finally scheduled to come back on March 11th to drop off my vehicle for inspection. It is now May 9, 2019. My vehicle has been at Currie Motors since I dropped it off two months ago. Currie Motors is unable to fix the issue on my brand new vehicle. Over the past two months I have been given several loaner vehicles, however, all are sedans and unsatisfactory in accommodating my personal and business needs. When I noted my vehicle in service is a van and I would need a larger vehicle as a loaner, I was told there was nothing they can do. After contacting Ford Corporate, they made me aware of the option of going to a rental car company and they would cover $60 a day. Also during this time I was told my vehicle was likely unrepairable and I should file paperwork under the Illinois Lemon Law to initiate a buyback by Ford. To fill out this paperwork, I needed the full service report from the dealership. I went to Currie Motors to make this request. Unfortunately, Judi Gumila, the service manager treated me rudely and unprofessionally. She tried to prevent sharing the necessary documents and paperwork—providing several excuses and lies. Eventually, she came forward with the needed documentation once I stated I would get my lawyer involved, if necessary. STAY CLEAR of SERVICE AT THIS DEALERSHIP. I have had nothing but issues with them. I have copies of all of my correspondences with the service department at Currie showcasing the horrible service and lack of knowledge in attempts to service my vehicle. There are many other options for Ford service. Go to one of them. More

Battery replacement Everything went well. Have never touched the battery myself since purchasing the Explorer. Checked the battery and found the positive post was cor Everything went well. Have never touched the battery myself since purchasing the Explorer. Checked the battery and found the positive post was corroded. Attempted to clean it and found the positive post moved both sideways and vertically. Left it alone and took it to my dealer to have it inspected. Never experienced this in my life and they replaced it for a $50.00 copayment after some discussion. More

service The staff at currie motors are very knowledgeable they will help you in anyway that they can. I just love Currie Motors always have a great experien The staff at currie motors are very knowledgeable they will help you in anyway that they can. I just love Currie Motors always have a great experience. More

Terrible Waited 2 hours for an oil change told them it was burning oil. They told me it was because it was an older vehicle.i took it to a diff place the catal Waited 2 hours for an oil change told them it was burning oil. They told me it was because it was an older vehicle.i took it to a diff place the catalytic converter manifold and muffler done and I was told it was worked on and an existing problem o2 sensor and a hub.then guess what engine had warranty they told me I had to pay 685 dollars to prove there was no sledge in engine that I maintained my car. I did after they did that they wanted receipts itemized I only had partial not enough why did they say I had to take my engine apart if they needed receipts More

First service on new vehicle Thank you for fitting me in for service on my new truck. The entire staff was attentive and respectful of my needs and surpassed my expectations. Ha Thank you for fitting me in for service on my new truck. The entire staff was attentive and respectful of my needs and surpassed my expectations. Having your vehicle serviced for maintenance is usually a pain in the neck and no one wants to get it done, the Currie Team makes it painless. We all need to maintain our vehicles to get the most for our investment and Team Currie understands the need and makes it easier to get it done. Thank you for all your help and I look forward to my next visit. More

Excellent service Great deal on the work being done and excellent service. Joe and Judi both provided excellent help! I spoke with Joe on the phone and Judi was helpin Great deal on the work being done and excellent service. Joe and Judi both provided excellent help! I spoke with Joe on the phone and Judi was helping in person! Highly recommend this service department. Courteous staff, and I was happy with the price. Now my truck runs great! More

great service , no parts service was great; however, the main reason (airbag) that we booked the appointment was done because they didn't have the part. N ow, I have to go bac service was great; however, the main reason (airbag) that we booked the appointment was done because they didn't have the part. N ow, I have to go back to have it replaced. It takes 1/2 hour to get there. They had plenty of time to notify me that they couldn't get the airbag replaced. More

Awesome!! These guys ALWAYS treat me great. I can not say enough good things about the Service Department. They know me and what I need and keep my Escape up to date on scheduled Services needed I can not say enough good things about the Service Department. They know me and what I need and keep my Escape up to date on scheduled Services needed. From my friends at the counter to the Techs they are a Class Act and I appreciate them. More

Great Service The reason I purchase my new vehicle from dealership is because of their excellent service department. Been a long time customer & they always go abov The reason I purchase my new vehicle from dealership is because of their excellent service department. Been a long time customer & they always go above & beyond in fixing my vehicles whether it’s my 2004 Explorer or 2018 Explorer. Honest, Fair & Great people to do business with. Joe Klimek always takes good care of me & makes sure I am totally happy with the repairs. Great Guy!! More