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Curran Volkswagen
Stratford, CT
557 Reviews
Family owned and operated since 1973. Our focus: People. It's more than just a sale or a service appointment. To us, it's relationships. Our foundation is our customers and employees: "our family".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 557 reviews
October 04, 2012
Excellent service in every respect - thorough, prompt, friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. More
by fffassoc
Employees Worked With
Service department
February 11, 2012
So I went to get my recalled catalytic converter fix. They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for ch They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for changing the sensor and $150 to change the two spark plugs. Now i do not know anything about the sensor, but $150 for spark plugs? I asked and Sean my service person continued to insult my intelligence by telling me "yes these are VW spark plugs we are putting in and they run & $70 dollars a spark plug. Yeah I am that stupid! So I asked him to then fix the catalytic converter without the fixing the other stuff, just so that I could pass my emissions test. He said no problem it would run you about $950. Well how can they justify that when the Catalytic C. runs $250 everywhere else. So I made their dream come true and I said "how about a certified used car and you take my old Jetta. This way you fix it and make some money and I can take a newer car. So Sean thought that was a great idea and sent me to his brother. His brother worked out some numbers for me. He said he would have me drive away on a 2007 Jetta for 14,000.00 and he would give me 2500 for my 2002 Jetta. Well how in the world those that makes sense?!!!!!! My car is 10 years old, and is falling apart like most Jettas after 10 years. The new Jetta compatible to what I have runs about 18,000.00. How stupid do they think I am. I am going to walk away with a 5 year old Jetta at 3000 less than what the new one costs. PLEASE! Last time I buy a VW. More
by Alfonso357
Employees Worked With
Sean and Chris
December 28, 2010
I basically knew which car I wanted to buy, but wanted to do a test drive and check on pricing and options. The people I dealt with at Curran were helpful and not at all pushy. I got a price I was happy wi do a test drive and check on pricing and options. The people I dealt with at Curran were helpful and not at all pushy. I got a price I was happy with, got the car I ordered. It actually came earlier than predicted. I was happy with the whole process. More
by HappyDriver
Employees Worked With
2
September 20, 2009
Jim Curran and his team are outstanding, caring and very reasonable salespeople. My wife and I arrived at 2:30 Pm on Saturday to buy a CC and were given an amazing top to bottom orientation to the car, a ni reasonable salespeople. My wife and I arrived at 2:30 Pm on Saturday to buy a CC and were given an amazing top to bottom orientation to the car, a nice test drive by Jeff. Jim Curran personally gave us a full review of reasonable financing options. I live in Westport CT and Jim Curran has a great reputation in our town. After leaving the dealership, we picked up some wine from a local merchant and mentioned Curran VW and he RAVED about the great service. Jim Curran would personally pick up his car and drive it the 20 minutes to the dealer and back for the repair. Jim offered us the same service. This is a great dealership and I believe many of these reviews are unfair and bias. Go to Curran VW and smile... you are in good hands with highly skilled people. More
by JimandSue
Employees Worked With
4
July 17, 2009
Visited dealer at 7:30PM when advertised(internet/on the door) hours were until 8:00PM. Given the bum's rush by on duty manager saying there was no time for test drive nor could he give me pricing. Comple door) hours were until 8:00PM. Given the bum's rush by on duty manager saying there was no time for test drive nor could he give me pricing. Completely arrogant and dismissive behavior was uncalled for and unprofessional. He had no regard for the time our family had invested in coming back to his dealership. I had all the paperwork with me to purchase a vehicle on the spot. But if this is how they treat customers before you buy a car, I can't imagine how badly I would be treated once they had my cash in hand. I will say the original saleman, Lou Bove, was a pleasure to work with and the reason I went back. Too bad Lou didn't marry into the family instead of Tom. More
by jtrinct
Employees Worked With
Tom Hurley
July 12, 2008
The estimate they gave me is NOT what they charged. I approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I ha approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I had two options, pay for it in full (in cash) or they would take the new part out and I would STILL be responsible for $600 of labor. I paid under duress because I needed my car back, but I was forced into a repair under false pretenses. I tried to negotiate #450 because I walked away with a repaired car, but it was a repair I would have NEVER approved. But they refused. Beware if you use them for servicing. Get it all in writing so you do not get scammed. More
by dplkjl
Employees Worked With
3
January 23, 2007
Curran Volkswagen has horrible service. They had my car for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not fi for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not figure it out. They didn't recall my bringing the car in two weeks previous, to get the problem diagnosed. They had to dig through my glove compartment for them to recall that event. They will rip you off. Do not get your car serviced here unless you like giving your money away. I was told by Dennis, the customer rep., that he has other cars there, and mine is NOT the only one there. I should have taken my car right after that statement was made. Horrible service and incomptetent staff of mechanics. I will never go there again! More
by TommyL
Employees Worked With
Dennis
