Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we value your feedback! We're so glad you had a good experience with us and appreciate you bringing up our waiting room concerns. We've taken this into account and added light snacks and water/soft drinks in our lobby. We look forward to providing another excellent service for you the next time your vehicle needs maintenance or repair. Thank again for your 5-star rating, it truly means a lot to us.

Cumberland Toyota responded

Thank you for the wonderful review of Cumberland Toyota and our team member Jenny! We understand how important it is to have a spare key which is why we strive to provide one in a timely manner. Our team values your business and feedback so that we can continue providing excellent service and products. We apologize that the process of obtaining a spare key has taken longer than expected. Please reach out to us directly if there's anything else you need -- we’re here to help. Thanks again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thanks for taking the time to review Cumberland Toyota. We apologize that your service experience wasn't up to our usual standards. Our team is committed to providing a hassle-free, prompt and satisfactory experience, and we strive to ensure repairs on an alignment are done correctly the first time. We appreciate you bringing these issues to our attention and we are taking steps internally to address them. We thank you for bringing this matter to our attention, and if there's anything else we can do please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle needs. We appreciate your feedback regarding our offers for new tires, as we strive to make sure all of our customers are 100% satisfied. While we hope that the tire replacement services were not needed on this visit, please rest assured that we will always respect your wishes and only ask once more if extra services are needed in the future. We value your loyalty to Kent Tires in Clarkrange and wish you safe travels during your continued journeys. If you need anything else from us, please do not hesitate to reach out - we would be more than happy to help. Thank you again for letting us serve you!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are delighted to hear that our team provided an exceptional experience and made it easy to complete your recommended services. It means a great deal to us, especially since you chose to drive so far for your visit with us. We truly value the trust you place in our service experts and we're pleased they were able to uphold the standards of excellence we strive for on every appointment. If you'd ever like personal assistance with anything else we may be able to do for you, please don't hesitate to get in touch. We thank you again for your support and look forward to seeing you soon!

Cumberland Toyota responded

Thank you for choosing us at Cumberland Toyota! We genuinely appreciate your feedback and wanted to take a moment to thank you for taking the time to review us after your visit. We understand how important it is for our valued customers to have a top-notch experience, so we're glad that you felt our service was satisfactory. We are especially delighted that you found our colleague knowledgeable and helpful in addressing your need regarding extended maintenance package. We'd like to acknowledge our exemplary colleague for making sure that you are doing well with maintaining your car! If there is anything else we can do, please do not hesitate to reach out! We look forward to having the chance to welcome back soon.

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, and for recommending Jenny! She is an integral part of the Cumberland Toyota family and a key contributor to our ongoing success. We'll be sure to let her know how much her hard work and dedication is appreciated. We strive to provide exceptional customer service and build meaningful relationships with our customers, so positive feedback like yours lets us know weʼre on the right track. We hope you’ll come back and visit us soon!

Cumberland Toyota responded

Thank you so much for sharing your experience with us here at Cumberland Toyota! We are thrilled that our team was able to exceed your expectations, and it's wonderful to hear that they were so knowledgeable and kept their words. Your feedback is an invaluable asset to us as we strive to provide the best customer service possible, and we want to thank you for putting your faith in us. Please don't hesitate to reach out should you need anything further in the future!

Cumberland Toyota responded

Thank you for your fantastic review and your loyalty to Cumberland Toyota! We are so pleased that you chose us for the purchase and service of your Highlander. We take great pride in being able to provide our customers with quality vehicles and services, and it's wonderful to hear that you have been taken care of. We want all of our customers to be satisfied and feel well-looked after when they come in, so we'll continue striving hard each day. Should you ever need any assistance with anything down the line, please let us know! It is always our pleasure to help. Thanks again for taking the time to share your experience!

Cumberland Toyota responded

Thank you for your kind words about the customer service at Cumberland Toyota! We're so glad Franklin and Roy were able to provide you with knowledgeable assistance during your visit. We strive to make every customer feel welcome and encouraged, so we appreciate you taking the time to let us know that they met that goal. We hope you'll come back to see us again in the future - don't hesitate to contact us if there's anything we can do for you before then!