Cumberland Toyota

Class A Experience I HAVE BEEN IN A LOT OF DEALERSHIPS,SOMETIMES THEY KNOW YOU AND SOMETIMES THEY DON'T.I WAS ALWAYS TAUGHT NO MATTER HOW POOR OR RICH,YOU ALWAYS TREAT P I HAVE BEEN IN A LOT OF DEALERSHIPS,SOMETIMES THEY KNOW YOU AND SOMETIMES THEY DON'T.I WAS ALWAYS TAUGHT NO MATTER HOW POOR OR RICH,YOU ALWAYS TREAT PEOPLE LIKE YOU WANT TO BE TREATED.CUMBERLAND TOYOTA DOES THIS.JOHN FELDEN WILL WORK HIS BACK SIDE OFF TO MAKE SURE YOU KNOW EVERY OPTION THERE IS BEFORE YOU PURCHASE.PLUS MAKING SURE YOUR PAYMENT PLAN MEETS YOUR FINANCES.CLASS A NO PRESSURE. More

Great Experience Kirby Beverly was great to work with! He was friendly, well informed, and willing to do whatever was necessary to make sure we were happy with our de Kirby Beverly was great to work with! He was friendly, well informed, and willing to do whatever was necessary to make sure we were happy with our decision. He did not use high pressure sales tactics and was not pushy. After we purchased our RAV4, he helped us set up the Bluetooth and answered all our questions about features of the car. Thank you Kirby! More

Amazing Experience! There aren't enough words to describe how great my experience was at this dealership! As a first time buyer, John Fielden put me completely at ease an There aren't enough words to describe how great my experience was at this dealership! As a first time buyer, John Fielden put me completely at ease and made the experience fun! I was very sad about trading in my old truck but he made it a positive experience and I left feeling super confident about my new purchase and love my new vehicle! Thank you John for helping me! More

Fantastic! We told Will exactly what we wanted in a vehicle and exactly what we had to have to make and close a deal. Will made it happen. He was very honest thr We told Will exactly what we wanted in a vehicle and exactly what we had to have to make and close a deal. Will made it happen. He was very honest throughout the entire process and he NEVER told us that something could happen, only to find out near the end of the process that it never could have in the first place, like many other salesmen and dealerships do. We will definitely check with Cumberland first the next time we are in the market to buy a vehicle. More

Great! Chad and Justin did an awesome job helping me choose the right vehicle at a good price. They were both very professional and friendly! I am absolutel Chad and Justin did an awesome job helping me choose the right vehicle at a good price. They were both very professional and friendly! I am absolutely loving my truck! More

Great experience in purchasing vehicle Travis was extremely knowledgeable and professional. I tend to look and research a great deal prior to making a decision about a new car purchase. Travis was extremely knowledgeable and professional. I tend to look and research a great deal prior to making a decision about a new car purchase. Travis was helpful in that process without trying to pressure a quick decision. When the exact car that I wanted was not on their lot, he worked to find one that would satisfy my requests and still get a good purchase price. No pressure sales with great outcomes! I also enjoy supporting this dealership because of their support for the local Susan G. Komen affiliate More

Cumberland Toyota Friendly, quick service from the entire staff. John was very patient. If he did not know the answer to a question, he quickly found the answer. Joh Friendly, quick service from the entire staff. John was very patient. If he did not know the answer to a question, he quickly found the answer. John endured not only our questions but our concerns. I would recommend not only Cumberland Toyota, but John Fielden in particular. This was our 2nd new car purchase from this dealership. For the reasons above and many more, this is why we returned to Cumberland Toyota. More

Get the promised price and vehicle description in writing! Things started out great with Roberta. She promised us that her offer included everything but tax, tag, and title and said she could get us a Tacoma w Things started out great with Roberta. She promised us that her offer included everything but tax, tag, and title and said she could get us a Tacoma without the back seats at a reduced price, but when the truck arrived a few weeks later (without the back seats), she denied that she lowered the price. The customer service fee was not included in her price, either. When Eric Grooms, the sales manager, saw that we were actually charged for a truck with the back seats, he offered to refund a portion of the almost $2000 we overpaid. Our original negotiated discount was not included, so we were refunded only $303.60 "for overpayment". More

Poor Customer Service First let me say that I have bought 6 vehicles from this dealership and have been mostly happy with the service. However, I recently traded my 2013 P First let me say that I have bought 6 vehicles from this dealership and have been mostly happy with the service. However, I recently traded my 2013 Prius V for a 2014 Prius V. My salesman is a friend that I have dealt with before. The dealership did not have the color Prius that I wanted but found one in Nashville. I was to pick up the car on Friday around 5:00 pm When I got to the dealership the car had not arrived but did arrive around 5:30 All of the necessary papers were being completed. I wanted the navigation system with other apps and remote start. I was told that this car had those features. Two friends were with me when I was told this. The salesman finished the paperwork about 5:55 and took them to the person who was to complete the sale and take my cash payment.(No Financing). Before I could complete the sale, the gentlemen said he had to leave that it was 6:00 and his shift was over. He said there was a fellow in another building that could finish the sale. Unfortunately I had a 6:15 appointment and didn't have time to go to another building. I had to return the next day(Saturday) to Finish the sale. I was from out of town and had to drive back to the dealership to pick up my car. After I drove off the lot, I later discovered that the car did not have remote start and the navigation system would work but noe of the apps would work because they would not work with an Iphone unless it was plugged in. It will work with the Android phone without hookup. My salesman was not aware of this. I had some very unkind words for the finance person who left before I could complete the deal. I don't if I will buy a 7th car from this dealership. Thank you, Charles Looper More

Very friendly salesperson, nice clean showroom Would recommend these guys due to willingness to work with our budget and not try to sale add on packages that we did not need or want Would recommend these guys due to willingness to work with our budget and not try to sale add on packages that we did not need or want More