Cumberland Toyota

Cumberland Toyota responded

Thank you so much for your five-star review of Cumberland Toyota and for taking the time to share your appreciation. We are very pleased that you have been satisfied with the help and service of our representatives. We recognize that customer service is an integral part of our business, so it is especially gratifying to learn that we have delivered on this promise. Thank you for being such a loyal customer! We hope to continue to serve you well in the future.

Cumberland Toyota responded

Thank you for giving Cumberland Toyota such a ringing endorsement! We appreciate your appreciation of our staff and it's fantastic to hear that you'd recommend us. We understand that the wait time may have felt long due to it being a busier weekend, but we're glad you were able to receive the service and attention you rightfully deserve. If there is any way we can improve your experience, please do not hesitate to let us know - our goal is ensure 100% customer satisfaction. We can't wait to see at Cumberland Toyota again soon!

Cumberland Toyota responded

Thank you for bringing your service to Cumberland Toyota, and we’re sorry to hear that you had such an extended wait period. We pride ourselves on offering a high level of customer service and it looks like we missed the mark with your visit. We’ll be sure to have a look into this matter and make any necessary adjustments to not only ensure that this type of lapse doesn’t happen again but also that our customers are provided with the level of service they deserve in the future. Again, thank you for choosing Cumberland Toyota and we hope to see you back soon for your next maintenance appointment!

Cumberland Toyota responded

Thank you for your 5-star rating and review, we truly appreciate your feedback! We are so pleased to know that Roberta Love was able to provide you with an efficient and straightforward experience. Her dedication in taking the time to answer all of your questions is truly commendable. We are also delighted to hear that the truck you purchased was prepped and no extra miles on the odometer were found. We look forward to continuing providing support for your vehicle needs and thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota, and especially of Dalton! It's great to hear that you had a positive experience with our team. We are proud to offer quality vehicles paired with an excellent customer service experience, so it is extremely gratifying to see that these meet and exceed our customers' expectations. We take our customers' feedback very seriously, and we look forward to providing efficient and most importantly, friendly service every time you visit us. We consider our customers like family, so thank you for noticing that extra touch. Please reach out if there's anything else we can do for you or if you have any further feedback.

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and leaving us a 5-star review! We're delighted to hear that the check in process went smoothly and that we were able to provide you with accurate information regarding your vehicle's service needs. Customer care is our number one priority, and it's great to know we delivered on the commitment we strive for every day. We hope you enjoy your vehicle for many miles and years to come!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize for not providing the level of service that you expected when dropping off your truck for an oil change. Our goal is to always provide quality auto services in a timely manner, and we're sorry that this was not the case on this occasion. We would like to follow up with you further so I have passed this review onto our service manager and they will be in touch shortly. Thank you again for bringing this to our attention and we look forward to doing better by you in the future.

Cumberland Toyota responded

Thank you for the amazing review, we are so pleased that you've had such a great experience with us at Cumberland Toyota! Our team works hard to make sure that every visit we have with our customers goes above and beyond. We genuinely appreciate your positive feedback and are glad to know that you would not choose to go anywhere else. Thank you again for the lovely review, we look forward to seeing you the next time your vehicle needs servicing!

Cumberland Toyota responded

Thank you for letting us know about your recent visit to Cumberland Toyota, we acknowledge that an oil change and tire rotation should not take two hours. This is unacceptable and we're sorry for the frustration this caused. We strive to provide quick and reliable service to all of our customers, and I will ensure your feedback is shared with the service team in order to improve our process time on similar services in the future. We welcome any further comments or suggestions you may have and hope that you’ll give us another chance in the future. Thank you for your feedback!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We appreciate that you felt comfortable enough to share your experience with us, as this is invaluable feedback for our team. We apologize that your instructions were not followed regarding not touching the cabin filter and fully understand why you were unhappy with the service received. Our team should be able to prioritize customer wishes more efficiently than this instance displayed. We will make sure that all departments in our service centre are briefed on this matter in order to ensure better results in the future. We hope next time you choose Cumberland Toyota, we can offer a positive and satisfactory experience of our services and skills. Thank you again for bringing this to our attention.