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937 Reviews of Cumberland Kia - Service Center
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June 06, 2019
Always a pleasure Cumberland Kia goes beyond what it necessary to make your experience there awesome. Always friendly staff and willing to listen to any problem you mig Cumberland Kia goes beyond what it necessary to make your experience there awesome. Always friendly staff and willing to listen to any problem you might be having with your vehicle and if that person can’t answer you, they will go find someone who knows and explain it to you in detail so you’re not left in the dark on what’s going on. Never any high pressure to get things done that don’t need done but instead recommend when before it becomes an issue. More
by Marks2smart
Employees Worked With
Wayne & Linda
May 31, 2019
Great service, wondeful people at KIA! Couldn't ask for a better service Department or group of people. Always have been there to help me. Top notch. Sorry horrible to remember names but Couldn't ask for a better service Department or group of people. Always have been there to help me. Top notch. Sorry horrible to remember names but kudos to the whole department. Love Cumberland KIA. More
by mini.cooper
Employees Worked With
Adam Eldridge, Matt Combs
May 30, 2019
maintenance I have always had good service.Personnel very courteous, prompt and efficient. Has never had any complaints. No need to come back for corrections on t I have always had good service.Personnel very courteous, prompt and efficient. Has never had any complaints. No need to come back for corrections on the the job done. Thanks More
by Edel
Employees Worked With
Don’t recall the name. Sorry
May 04, 2019
First maintenance check and oil change Everything was excellent until I rechecked the tire pressure immediately and while on premises and found where the tires all were different pressures. Everything was excellent until I rechecked the tire pressure immediately and while on premises and found where the tires all were different pressures. This should be checked before returning to customer. More
by 69girl
Employees Worked With
Carmelina in sales .. she's exceptional
June 22, 2018
Warranty requires it. Air bag light on dash came on, called and was told it would need to be brought in. Takes 45 min. to get there. After an hour my wife was told it had Air bag light on dash came on, called and was told it would need to be brought in. Takes 45 min. to get there. After an hour my wife was told it had a bad seat belt sensor, and of course they didn't have one so come back next week only a 30-45 min. fix. After almost 3 hours they decided to tell her that they found another issue, and of course they didn't have that part either, come back next week. At no time did anyone make an effort to keep her informed or to offer her any options or assistance for the 4 hours she was there for the 45 minutes needed for the repair. It took another visit to finally fix the problem, and no one ever even apologized for the way she was treated. If her next vehicle is a Kia, you can be sure it is highly unlikely it will be from this dealership. More
by rudeness
Employees Worked With
Service department
January 27, 2017
FLAT. TIRE AFTER TALKING TO GREG I NOW KNOW WHY PEOPLE THINK SO LITTLE OF CAR SERVICE PEOPLE!!!EVERY REVIEW OF SALES PEOPLE ARE GREAT: ALL REVIEWS OF SERVICE AR AFTER TALKING TO GREG I NOW KNOW WHY PEOPLE THINK SO LITTLE OF CAR SERVICE PEOPLE!!!EVERY REVIEW OF SALES PEOPLE ARE GREAT: ALL REVIEWS OF SERVICE ARE POOR!!! More
by JIM333
Employees Worked With
Greg
April 29, 2016
Incompetent Service Center Bought 3 cars from Paul Dean at Cumberland Kia. No problems with buying cars at this dealership. The problem lies within with the service departme Bought 3 cars from Paul Dean at Cumberland Kia. No problems with buying cars at this dealership. The problem lies within with the service department and the management. The service techs are incompetent and lazy. They do not want to spend time diagnosing or fixing problems. They want easy oil changes. I have had a few different problems and had to come back numerous times to get the same answers from the service advisers. "The problem you are having is normal and there is nothing that can be done to fix it." Try to complain to management and get ignored. Going to have to get service elsewhere and will have to think twice about buying any more cars from this dealership even though I like dealing with Paul Dean. Pretty disappointed. More
by stratmansblues
Employees Worked With
Wes Dunn
