Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your kind words about your experience here at Cumberland Kia! We are so glad to hear that our fast service, friendly staff, and willingness to answer all of your questions was appreciated. We always strive to give our customers great value at a fair price, and it seems as though you felt the same way about your appointment. We hope you will come back to visit us soon! We take great pride in making sure our customers always have a positive experience with every visit. Thank you for choosing Cumberland Kia!

Cumberland Kia responded

Thank you for taking the time to provide such a glowing review of your experiences with us here at Cumberland Kia! Our team works hard every day to make sure that our customers are getting the best service possible, so it is incredibly rewarding for them to receive this kind of feedback. I'm particularly glad to see that you feel comfortable continuing to visit us even despite purchasing your vehicle from another dealership--it means that our commitment to customer satisfaction is being recognized by everyone who visits us. We look forward to seeing you again anytime you need service, and thank you for entrusting us with your cars!

Cumberland Kia responded

Thank you for taking the time to leave a review, it is greatly appreciated! We’re so pleased to hear that everyone was helpful during your visit. We strive to make sure our customers are treated warmly and have their needs met quickly and effectively. That said, we're sorry to hear that the cost of your oil change was almost double what you've paid elsewhere. We understand that price is important when it comes to oil changes and hope that you can give us another try in the future when you come for service or maintenance next. Let us know if there's anything else we can do for you in the meantime. Thanks again for leaving your review!

Cumberland Kia responded

Thank you for your review, Kristen! We are delighted to hear that you were able to get in and out quickly while still feeling comfortable enough to get some work done. We strive to provide friendly and efficient service, and we’re happy that it met your expectations. We appreciate you taking the time to share your experience, and we hope you have a great day!

Cumberland Kia responded

We are so happy to know you had a wonderful experience at Cumberland Kia. Our service staff members take great pride in delivering exceptional customer service, and we appreciate that you took the time to share your positive feedback. We aim to exceed customer expectations, and it seems we were able to do that for you. Thank you again for entrusting us with your recall work--it is our goal to provide timely, quality repair services for all our customers. We are pleased your visit was completed quickly and efficiently!

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia! It's so wonderful to hear that our team provided helpful and considerate service during your visit. We appreciate how much you value us as a business and are glad that our staff could help you connect back to your car. Thank you for being a loyal customer – we look forward to continuing to be a source of enjoyable visits in the future.

Cumberland Kia responded

Thank you for taking the time to leave us such a lovely review and for spending time with Cumberland Kia! We are delighted that we could accommodate your schedule and help you get on the road quickly. We work hard to provide top level customer service and ensure that each of our clients has an excellent experience in our dealership. That's why your feedback is invaluable to us. We hope to have the opportunity to serve you again soon, please don't hesitate to reach out if there's anything we can do!

Cumberland Kia responded

Thank you for taking the time to leave us a review, we appreciate it. We take pride in providing high quality service and are delighted to hear that the staff at Cumberland Kia left you feeling well cared for. Your trust in our team speaks volumes and encourages us to continue striving for excellence. Thank you again for sharing your wonderful experience!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are so happy to read that your overall experience was positive. It is our team's mission to make sure each customer leaves feeling 100% happy and satisfied with their service received, so we are thrilled to hear that we have delivered an easy scheduling experience, fast and thorough service, clean facilities, courteous employees at competitive pricing. Our team is continually striving to make improvements and provide exceptional customer service, which is why your feedback is especially valued. We hope you will think of us again if you need any additional services for your vehicle in the future. Thank you for helping us get better!

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia. We are in awe of the enthusiasm and skill our team brings to helping customers. Our team works incredibly hard to exceed our customer's expectations and we're thankful that you have chosen Cumberland Kia for all your service needs. We hope to see you again soon!