Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your excellent review. We're thrilled to hear that we were able to save you a trip back and get you in quickly - that's exactly the level of service we strive for. Please let us know if there is anything else that we can do for you and we look forward to seeing you again soon!

B.S.FERRIS responded

Thank you, we will be back! This is the first vehicle we did not purchase from your dealership in close to 20 years, the sales department and i could not come close to an agreement, we went to another dealership, they took us u on our offer immediately, but your service department treated us like we had purchased it there!

Cumberland Kia responded

George, thank you for choosing Cumberland Kia and for your kind review! We strive to provide our customers with exceptional service and we are extremely pleased that we were able to meet your expectations. We sincerely appreciate your positive feedback about the friendliness of our staff and their willingness to go the extra mile for our customers. It was a pleasure to assist you with your needs; we hope that you will return should any need arise in the future. If there is anything else we can do in the meantime, please don't hesitate to reach out! Sincerest thanks again for your kind words - we couldn't be happier with your experience.

Cumberland Kia responded

Hello George, thank you for your wonderful review of Cumberland Kia! We really appreciate that you took the time to share your experience with us. It's great to hear that our team was able to provide friendly and helpful service when you brought your vehicle in. We pride ourselves on delivering quality customer service and we're happy to hear that your expectations were met. If there is ever anything else you may need, please do not hesitate to contact us. Thank you for choosing Cumberland Kia, we look forward to seeing you again soon!

Cumberland Kia responded

Thank you for providing this feedback about your experience at Cumberland Kia. We are thrilled to hear we met your expectations and that you were pleased with the courteousness and professionalism of our team. We always strive to make sure all our customers get a first-class service, so we're glad we could do that for you. We appreciate the compliment about our ability to identify and promptly handle what ended up being a warranty issue. Taking quick action on these types of matters is important in our business, so thank you for recognizing that! We hope to see you again soon and wish you safe travels on all your adventures.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are delighted to hear that we were able to provide you with speedy, efficient service and answer all of your questions. Our goal is always to make sure our customers feel well taken care of, so we're thrilled that you felt your concerns and inquiries were addressed thoroughly. We look forward to seeing you again soon!

Cumberland Kia responded

Thank you for your feedback on your experience at Cumberland Kia! We are so glad that we were able to make the process of purchasing a vehicle stress-free and hassle-free. Our customer's satisfaction is our top priority, and it's wonderful to hear that we exceeded your expectations. Your kind words about our friendly staff are also appreciated. We hope you enjoy your new vehicle! Thank you for choosing Cumberland Kia, we look forward to seeing you again!

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We strive to offer the best customer service experience possible, so I am delighted that you have had a pleasant experience when scheduling an appointment with us. We take pride in delivering reliable, trustworthy automotive solutions and services to our customers. Our team of professionals is dedicated to providing excellent workmanship and repairs for all vehicle makes and models. It's great to hear that our team has been able to fulfill our mission of offering outstanding customer care for you on every visit. Thank you again for choosing Cumberland Kia as your destination for automotive service - we are very appreciated having received your business.

Cumberland Kia responded

Thank you so much for this lovely review, and for sharing it with us! We are elated to hear that your first visit to the Cumberland Kia Service department was such a success. Our dealership is grateful and proud you felt the level of service shown to you met your expectations. Moreover, we look forward to having you be a part of our long standing family of customers and hope you come back when the time is right for your next vehicle purchase!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are so glad to hear that your customer service experience with us was great! We strive for excellence in providing exceptional customer service and it is our pleasure to make sure each customer is taken care of. We hope you will come back and use us again soon! Have a great day.

Cumberland Kia responded

Thank you for taking the time to review our service department, and we apologize for the inconvenience caused by your recent visit. We strive to deliver exceptional customer service to all of our guests, and it is upsetting when we cannot achieve that. Your feedback regarding our oil-change services will be shared with our staff in order to ensure appropriate accountability measures are taken. We are concerned about the lack of response from Susie and thank you for bringing it to our attention; this type of customer satisfaction falls beneath our company standards and will be discussed with her accordingly. Again, we thank you for taking the time to both visit Cumberland Kia Cookeville and for providing us with your constructive feedback. We hope that you experienced better luck during your tow experience and would welcome another chance to demonstrate why many drivers have come to choose Cumberland Kia as their source of automotive maintenance services.

BSRT1 responded

Thank you for the response. Susie was kind in the process once we finally spoke. I just think in the future that customers whose brand new vehicle have to be towed in due to faulty service, should be a top priority, and not be contacted at the end of the day. In the end, we will move on from this and look for improved service from this location in the future.