Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for taking the time to leave a review about your experience at Cumberland Kia! We pride ourselves on providing superior customer service and are glad to hear that we accomplished that in your case. Our team works hard to take care of every issue our customers may have, and it is rewarding for us to know that we succeeded in doing so with you. We value your kind words about how helpful and nice our staff were, and we look forward to seeing you again for future services. Thank you for choosing Cumberland Kia!

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia. We apologize that our service didn't meet the expectations of you and your family. It's not a pleasant feeling when something purchased with an investment doesn't bear out in the end. We hear you on the ongoing issue with your stereo system, whip lights, and wheels. We want to work closely with you to rectify any issues with our service and product satisfaction, with that said Tim should be reaching out soon if he has not already done so. Please let us know if there is anything else we can do to restore your trust in us and provide a quality customer experience that matches the value of what you have invested in us.

Cumberland Kia responded

Thank you so much for leaving a positive review of your visit to our dealership, t is greatly appreciated! We guarantee friendly, knowledgeable staff and fast service, and it's wonderful to know that you had such an enjoyable experience with us. We look forward to continuing to provide the same excellent care with future visits. Have a terrific day!

Cumberland Kia responded

Thank you for your kind words. At Cumberland Kia, we're always striving to provide our customers with the highest level of satisfaction and respect. Our team works hard to make sure each customer experience is personalized to their specific needs and expectations. We are grateful that you trusted us to fix your car and that you had a positive experience getting back on the road. It's always a pleasure working with you – please reach out if we can help again in the future.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are sorry to hear that you were disappointed with your K5 EX's braking system and feel like it didn't live up to your expectations, especially in terms of its warranty. Our service department works hard to help all of our customers with their car troubles and we appreciate the recognition they receive from you.We apologize if our service wasn't what you were expecting and understand how inconvenient it can be to experience brake troubles. We hope that if there is anything we can do, such as exploring options for repairs or helping to find a more suitable vehicle for your needs, please don't hesitate to reach out and contact us again - we're here to help!

Cumberland Kia responded

Thank you for visiting Cumberland Kia and taking the time to provide us with feedback. We understand how inconvenient it can be when you're missing a key piece of car equipment, and apologize that our service staff didn't get your spare tire reinstalled before sending you on your way. Going forward, we are guaranteeing that spare tires will always be checked to make sure they are present after any routine maintenance or repair visit. If another issue like this were to occur in the future, please do not hesitate to contact us so that we can work toward a solution together!

Cumberland Kia responded

Thank you for the shining review about our staff at Cumberland Kia! We're glad to hear that our team went beyond your expectations, and we absolutely love your car pun - it put a smile on each of our faces here. We're proud of our team for going the extra mile to help customers like yourself find what they need. We pride ourselves on providing exemplary customer service and a pleasant experience - we'll be sure to share your feedback with the whole staff so that they can continue doing what they do best! Thanks again for taking the time to leave us such kind words

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We apologize that your last visit fell short of our expectations and we take your feedback seriously. Your satisfaction is our highest priority and it appears we have not met that standard. Please know that our service teams strive to maintain the highest quality standards when servicing all vehicles. We would like to understand each incident more so that we can properly address any shortcomings. Please reach out directly to our team at 931-520-4196 should you car to talk more in detail

Cumberland Kia responded

Thank you for your kind review. At Cumberland Kia, we are dedicated to providing outstanding customer service and helping our customers find exactly what they need at a price that won't break the bank. We so appreciate that you noticed this displayed in your interactions with our staff and are happy that we were able to save you money with warranties and discounts on parts. We hope to see you again soon and have a great day!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are sorry to hear that you didn't feel as though we were meeting our customer service standards on this visit. Customer satisfaction is a top priority of ours and we pride ourselves on putting customer needs first. Your feedback is invaluable and it has been passed along to our team for further review and improvement. Once the parts have been received, we will certainly do our best to get them installed quickly and efficiently for you. Please let us know if there’s anything else we can do going forward to ensure your visits to us exceed expectations.