Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia. We value every customer's feedback, and your comments are being reviewed. It's not our intention to leave customers feeling dissatisfied, and we apologize for any misunderstandings that may have created a negative impression of us. Our ultimate goal is to provide top-notch customer service, and we sincerely regret that it didn't appear so in this case. We are continually striving to offer better experiences every day that meet your unique needs and anticipate your satisfaction by anticipating concerns you may have. To ensure this happens, I'll be bringing up this exchange as part of our training conversations with our staffs. Thank you again for taking the time out of your day to write this review - we appreciate it!

Cumberland Kia responded

Thank you for taking the time to review your visit to Cumberland Kia! We're thrilled to hear that you had a 5-star experience with our friendly service receptionist and that they provided you with all the necessary information. We strive for excellence in customer service, and are glad that your experience reflected that. We appreciate the heads-up on potential future maintenance needs and will keep an eye out for any such issues in the future. Thank you again for your kind words and we look forward to seeing you the next time you're in need of assistance.

Cumberland Kia responded

Hi there, thank you so much for taking the time to post your review of Cumberland Kia! We're delighted to hear you had a positive experience, especially with one of our team members. We truly appreciate you bringing this feedback to our attention—it's invaluable to us. We believe in putting the customer first and are so glad we could exceed your expectations. Thank you again and we look forward to seeing you again soon!

Cumberland Kia responded

Thank you for choosing Cumberland Kia to purchase your new car and for taking the time to review us! We believe our sales team made an exceptional effort assisting you with finding what you were looking for and we are happy to hear they succeeded. We understand that car shopping can be a daunting task and we strive to make it as pleasant and efficient as possible. We value your time so we are glad that paperwork was ready in order for the process to move faster. It means a lot to know you had an enjoyable experience with us. Your satisfaction matters most! We hope your new car brings much joy in the years ahead. Thank you again for your loyalty and kind words, Kristen.

Cumberland Kia responded

Thank you for your review, it's great to hear that you had a wonderful experience with us at Cumberland Kia! We're so glad that our team was helpful and able to provide fast service. We are committed to providing a clean environment for our customers and staff, so we really appreciate your mention of the restroom. We look forward to serving you in the near future. Have an awesome day!

Cumberland Kia responded

Thank you for sharing your positive experience at Cumberland KIA with us, we are thrilled to hear how our team was able to help! It's wonderful to know that the Shark Fin antenna was installed correctly and quickly. We strive to provide excellent automotive services, so it is wonderful knowing we succeeded in meeting and exceeding your expectations. Please don't hesitate to come see us again if there is anything we can do for you in the future; we are always happy to help. Thank you once again!

Cumberland Kia responded

Thank you so much for your positive feedback on our customer service and auto repair services at Cumberland Kia. We work hard to make sure every customer has an exceptional experience and I'm delighted to see we've succeeded with you! We are glad to have knowledgeable and experienced professionals that are available to get the job done quickly and efficiently, which is essential for keeping our customers' vehicles running safely. Your glowing review is a testament to our teams dedication to excellence in customer service and vehicle maintenance. We hope you'll stop by and visit us again soon!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia, we truly appreciate the five star rating! Our top priority is providing our customers with excellent service and exemplary repairs, so it's delightful to hear that we succeeded in your case. We strive to hire only the best technicians and customer service staff, and words like yours confirm that you experienced high quality service from us. We look forward to seeing you again at Cumberland Kia for any future needs!

Cumberland Kia responded

Thank you for your fantastic review and kind words about Cumberland Kia. We are so pleased to hear you had a great experience scheduling with us, as well as the professional service from our team member. We pride ourselves on providing excellent customer service with no pressure. Thank you again for choosing Cumberland Kia and we look forward to serving you again soon.

Cumberland Kia responded

Thank you so much for taking the time to review your experience at Cumberland Kia, it is greatly appreciated! I'm glad to read that your interactions with Scotty have been exceptional and he has made the process of ordering a vehicle as straightforward as possible. We appreciate your business and we're delighted to know that you left feeling well taken care of. We hope that your new Telluride was worth the wait and serves you well into the future. Thank you again for your review - we look forward to serving you again soon.