Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your generous review, we truly appreciate it! We are so pleased to hear that the staff at Cumberland Kia were friendly and helpful during your service visit. This is the kind of experience we strive to provide for all of our customers. We are also glad to hear that all was well regarding the recall notice. It is important to us that our customers’ vehicles are running in top shape, and we appreciate you putting your trust in us. Thanks again for your feedback – we look forward to providing you with great service next time you visit!

Cumberland Kia responded

Thank you for your generous review of Cumberland Kia and excellent feedback on our wonderful staff members, Lucas and Susie! We strive for exceptional customer service and it's gratifying to hear that we excelled in exceeding your expectations. Our team is grateful for the recognition, truly a testament of their dedication in providing outstanding attention to our valued customers. We are delighted that you had an easy and pleasant experience with us and we look forward to greeting you back soon at Cumberland Kia.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are so sorry that we lost your appointment and required information, and that you paid more than normal for your oil change. We take great pride in providing excellent service and it is our goal to exceed expectations with each visit to Cumberland Kia. We value customer feedback, and we will use your comments as an opportunity to improve our service. If there is anything else we can do to make this right, please do not hesitate to reach out. We hope you will continue to choose Cumberland Kia for all of your vehicle’s needs in the future!

Cumberland Kia responded

Thank you for your kind words, and for leaving us such a wonderful review. We're grateful that you had an overall positive experience at Cumberland Kia! We strive to make customers feel valued and supported throughout their shopping experience with us. We especially appreciate your feedback about Jon; he's a great asset to our dealership, and we're glad that his helpful and patient approach was able to ensure your satisfaction. We look forward to seeing you here again soon!

Cumberland Kia responded

Thank you for your kind review of Cumberland Kia! We are so glad to hear that all of the work was completed on time and that you're happy with the results. We strive to provide excellent customer service, as well as top-quality work. Your satisfaction is our priority! We hope your vehicle continues to provide you with a reliable and safe ride no matter where your travels may take you. Thank you again for choosing us for your automotive needs. Have a wonderful day!

Cumberland Kia responded

Greetings! Thank you so much for your kind words and 5-star review - it really means a lot to us. It's heartwarming to see how our staff, Rebecca and Suzie were able to make such a positive impact on your visit here at Cumberland Kia. We're glad that we could provide the help you needed and squeeze you in without any extra costs. We look forward to welcoming you back in the future!

MOMMAPOPPA responded

I will definitely be back 😊

Cumberland Kia responded

Thank you for taking the time to leave a positive review about your experience at Cumberland Kia! We strive to make sure that each of our customers feels taken care of and we're glad to hear that we accomplished this. We pride ourselves on having attentive staff members who always have our customers' best interests in mind. It's wonderful to hear that this was recognized in your visit. Thank you again for the kind words and we look forward to continue delivering a delightful experience with each of future visits!

Cumberland Kia responded

Thank you for providing Cumberland Kia with your business! We are thrilled to hear that we were able to provide the quality service you received. Customer satisfaction is our top priority, and it makes us beyond happy to know that we have exceeded your expectations. We look forward to possibly having the pleasure of seeing you again when you're in need of assistance. Thank you once again for your 5-star review and for being a valued customer of ours.

Cumberland Kia responded

Thank you so much for taking the time to leave a review! We appreciate your kind words about our staff. It's wonderful to hear that Josh provided the information you needed to help make an informed decision. Our team is committed to helping our customers find the right vehicle for their needs and budget. We're thrilled to have earned your trust and look forward to serving you again in the future! Thank you again for being such a great customer.

Cumberland Kia responded

Thank you for your excellent feedback on your experience with Cumberland Kia. We are delighted that you received timely service and remain committed to making sure each customer is taken care of efficiently, with friendly service. It's great to hear that we were able to get your car back up and running quickly, and we hope that you continue to be a part of the Cumberland Kia family in the future!