Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your kind words, we're very delighted to hear that you enjoyed your experience at Cumberland Kia! It's great to know our modern facility and friendly service staff made a positive impression. We value each visit we receive and strive to ensure every customer is met with top-tier service, making sure your satisfaction is our priority. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We thank you again for taking the time to share your review and look forward to seeing you on future visits!

Cumberland Kia responded

Thank you for taking the time to share your experience at Cumberland Kia with other customers. We are thrilled to hear that we provided friendly, courteous, and professional service. At Cumberland Kia, we know how important it is to create a welcoming atmosphere and provide excellent customer service. We understand that providing great hospitality at our establishment not only contributes to a smoother shopping or servicing experience but also sets us apart from the competition. It makes us so proud to know that our efforts were recognized by you! Thank you again for this thoughtful review and we hope to see you soon!

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, we really appreciate your review. We are grateful that you recognize the friendliness and professionalism of our team and thank you for taking time to recommend us in such a heartfelt way. It truly means a lot to us. We strive to provide excellent customer service and delivering an exceptional experience to our customers is always our goal. We hope to see you again soon!

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia, it is appreciated. We are glad to hear that your experience has been a positive one and that our team has taken care of you when you needed help. We take great pride in being able to serve our customers with the highest level of care and respect. We would love for you to be part of the Kia family again soon! Please reach out if you ever need assistance with making a purchase or have any other inquiries - we are always willing to help. Thank you again for the wonderful review and we look forward to serving you in the future.

Cumberland Kia responded

Thank you for your review of Cumberland Kia and your feedback regarding the warranty work on your Kia Soul. We are glad that you are overall satisfied with the paint and apologize for the delay in getting the warranty work done, this is not always reflective of our customer service standards. If there is anything else we can do to make sure your experience with us meets the highest possible standard, please do let us know. We would be grateful to use feedback like yours to continue to make improvements and serve our valued customers better. Thank you again for your kind words and we hope to have your business again soon!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We're glad you enjoyed the fast service and comfortable waiting area. We understand that labor charges can sometimes feel expensive, but we strive to only charge customers a fair fee for services that are performed. If you have any feedback or questions about our labor fees, please don't hesitate to contact us directly. Once again, thank you for your review and we look forward to seeing you on your next visit!

Cumberland Kia responded

Thank you for your kind review of our Service Department, it's much appreciated! We're delighted to hear that we have been able to maintain our high levels of service despite the difficult times. It is important to us that our customers are well-informed throughout the whole process and that their needs are always met with patience and understanding. We thank you for your loyalty and look forward to helping you in the future!

Cumberland Kia responded

Thank you for your review and your kind words about Cumberland Kia! We understand how valuable your time is, so we pride ourselves on delivering timely and reliable service. Our primary goal is to provide excellent customer service while working with you to ensure your automotive needs are met. We appreciate your loyalty and look forward to seeing you again soon!

Cumberland Kia responded

We're thrilled to hear that your daughter's car looks great after we gave it some TLC here at Cumberland Kia! We take pride in providing exceptional services and are delighted that we could help. Thank you for taking the time to post this positive review - your feedback is much appreciated.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are glad to hear that you found our service staff both efficient and thorough in speaking with you about your car issues. We appreciate and value your feedback, especially regarding our headlights not being able to be adjusted to come on quicker. We will pass this on to our engineering team for their consideration in a future update. Again, thank you for taking the time to bring this issue to our attention as well as your positive remarks regarding our service staff. We look forward to assisting you with any further automotive needs!