Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your kind words and 5-star review of Cumberland Kia. We strive to provide an excellent service experience with every customer, so we truly appreciate you choosing our dealership! It means a lot to hear that Lucas, Suzi and Rebecca made your experience special. We will be sure to pass along your compliments to them. We hope your new vehicle is treating you well! Please let us know if there's anything else we can do for you in the future.

Cumberland Kia responded

Thank you for leaving a great review about Cumberland Kia! We appreciate your endorsement and are thrilled to hear your experience with us was so positive. Hearing from customers like you is what makes our work so rewarding. We strive to provide an enjoyable shopping experience, regardless of whether you're coming in for service or purchasing one of our vehicles, and we’re delighted your visit met those expectations. We value and appreciate your kind words and sincerely thank you for taking the time to post such a glowing review. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for being a Cumberland Kia customer.

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia. We are delighted to hear that your visit was both courteous and speedy. We pride ourselves on delivering top notch customer service that exceeds expectations each and every time, and it means the world to us to know we did just that for you. We hope to see you back soon!

Cumberland Kia responded

Thank you for taking the time to leave a glowing review of our service at Cumberland Kia! We are thrilled to hear that Rebecca was able to go above and beyond in providing excellent service. It is thrilling to know that her efforts have paid off and you left with a wonderful car-buying experience. We pride ourselves on our customer service, care, and commitment, and Rebecca has gone above this standard. We look forward to any future purchases and helping you make more memories behind the wheel of your new vehicle! Thank you again for your visit and let us know if you ever have any questions or concerns.

Cumberland Kia responded

Thank you for your honest review and bringing this issue to our attention. We take customer feedback seriously and apologize for the negative experience you had with us. It's unacceptable that after an oil change from one of our service centers, your vehicle leaked oil on your garage floor. We understand that schedule drive-way maintenance is inconvenient and promise to do whatever we can to make it right We appreciate your feedback as it helps us become a better business that serves our customers better. It would be an honor to have you back at Cumberland Kia in the future, where we'll strive to provide top-notch customer service - from the second you walk through our doors until after the completion of service on your vehicle! Please feel free to contact us at 931-520-4196 should you feel a phone call would be helpful

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs! We are so pleased to hear that we have met and exceeded your expectations. Customer care is our top priority here at Cumberland Kia, and we are thrilled that the team was able to resolve any issues quickly and efficiently. We look forward to assisting you with all of your automotive needs and hope to make your experience a positive one each time you visit us. If there is anything else we can do for you in the future, or any feedback about our services you would like to share, please don’t hesitate to reach out. Thanks again for your kind words - we really appreciate it!

Cumberland Kia responded

Thank you for giving us the opportunity to serve you with your Kia needs! We appreciate your patience as we took extra steps to ensure a quality service experience. Our goal is to always provide professional and courteous automotive care, and we're glad we were able to do so for you. We hope that if you find yourself in the area again, you will not hesitate to come back and see us here at Cumberland Kia!

Cumberland Kia responded

Thank you so much for your kind words and advice to others about Cumberland Kia, we are sincerely appreciative of your 5-star rating. It's rewarding to know our team is living up to the standards our guests expect from us. We will make sure everyone receives your compliments! It's customers like you that make it all worth it - and we look forwarding to continuing to serve you with speedy, friendly, and convenient service. Thank you again for taking the time to leave such a positive review.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia, we appreciate your kind words about our team! We strive to provide our customers with excellent service and it sounds like we exceeded your expectations. We are pleased to know that your daughter's service was completed quickly and efficiently. We hope that you will give us the opportunity to serve you again in the future and we look forward to providing you with excellent customer service when you visit us again. Thank you again for being a valued customer and have a great day!

Cumberland Kia responded

Thank you for taking the time to provide your review about your recent visit to Cumberland Kia, we appreciate your kind words and are so glad that you had a quick and thorough experience. We understand how important it is getting your vehicle in top condition, so we take great pride in providing an amazing service experience as well as safe and reliable vehicles. We're delighted that you will recommend us to others and look forward to assisting with all of your future vehicle needs. Thank you for being a valued customer!