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Cumberland Kia
Cookeville, TN
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,319 reviews
July 12, 2015
new car purchase. My experience with our new car purchase was very good. Jim Tuck provided all the details in a timely and professional manner. It was a good experience My experience with our new car purchase was very good. Jim Tuck provided all the details in a timely and professional manner. It was a good experience. Jim did a wonderful job explaining and providing all the details we needed concerning the car purchase. He was very courteous and understood what we were looking for in a new car. We would recommend Jim and the Cumberland Kia dealership to anyone considering a car purchase. As a note, this is our 3rd new car purchase from this dealership. More
by car123
Employees Worked With
Adam Eldridge, Jim Tuck, Dusty Atkinson
July 11, 2015
Excellent Service Purchased 3 vehicles from Cumberland Auto Center so far. Staff is always friendly and helpful, definitely willing to go the extra mile to make you hap Purchased 3 vehicles from Cumberland Auto Center so far. Staff is always friendly and helpful, definitely willing to go the extra mile to make you happy. Paul Deen is definitely a stand up guy and is who I always request to handle my purchases. More
by 4086mpack
Employees Worked With
Wes Dunn, Adam Eldridge, Paul Dean
July 10, 2015
Helpful without pressure Casey and Dusty were very helpful and informative. Dusty found just the right vehicle to suit our family and Casey kept working to get us a good deal. Casey and Dusty were very helpful and informative. Dusty found just the right vehicle to suit our family and Casey kept working to get us a good deal. Thanks to both men! More
by KCTN
Employees Worked With
Casey Bales, Dusty Atkinson
July 09, 2015
Great! She was great and I'd recommend her and will to my friends couldn't of asked for anyone better I was nervous going in and she calmed me down gotta lov She was great and I'd recommend her and will to my friends couldn't of asked for anyone better I was nervous going in and she calmed me down gotta love them new yorkers!! More
by joethegreat2015
July 08, 2015
Great experience! I couldn't have asked for a better experience with my first brand new car. Casey Bales and Carmelina Corrada were helpful and patient with my choices. I couldn't have asked for a better experience with my first brand new car. Casey Bales and Carmelina Corrada were helpful and patient with my choices. Any question I had, they had quick answers for me. I'm so happy that they made sure I found a car I love! More
by natm0nster
Employees Worked With
Casey Bales
July 08, 2015
Exceeded expectations! The best car buying experience I've ever had. Knowledgeable and professional staff. Thanks so much and see you in the future! So happy with our purcha The best car buying experience I've ever had. Knowledgeable and professional staff. Thanks so much and see you in the future! So happy with our purchase! More
by thankssomuch
Employees Worked With
Jim Tuck, Dusty Atkinson
July 08, 2015
Great experience We purchased a 2015 Kia Soul and was very pleased with the service. We went to 3 different dealers and was given the best deal and service here. We purchased a 2015 Kia Soul and was very pleased with the service. We went to 3 different dealers and was given the best deal and service here. More
by happy2buy
Employees Worked With
Adam Eldridge, Joe Greenwood
July 04, 2015
Wonderful Experience All Around Mike Cox was our salesperson. He listened to what I wanted and made a suggestion. I looked at his suggestion and test drove it. It was very nice. I Mike Cox was our salesperson. He listened to what I wanted and made a suggestion. I looked at his suggestion and test drove it. It was very nice. I told him I had seen some others in their online inventory and wanted to see them. He showed them all. His suggestion was far and away better and was exactly what I was looking for in a vehicle. Thanks, Mike! Adam Eldridge helped us get all the $ and paperwork in line and was very nice and easy to work with. We were satisfied and will be back when we decide to upgrade our other vehicle. More
by crazyaboutmycadenza
Employees Worked With
Adam Eldridge, Mike Cox
July 02, 2015
2014 Kia Soul Salesman Casey Bales was amazing and very helpful, he gave us a great deal on a 2014 Kia Soul, I would highly recommend him to anyone. Salesman Casey Bales was amazing and very helpful, he gave us a great deal on a 2014 Kia Soul, I would highly recommend him to anyone. More
by Cookies10
Employees Worked With
Casey Bales
July 01, 2015
Helpful and Informative They worked to find me the best interest rate and trade-in value. I did not feel pressured to purchase. Good at providing helpful information. They worked to find me the best interest rate and trade-in value. I did not feel pressured to purchase. Good at providing helpful information. More
by DevinB
Employees Worked With
Adam Eldridge, Mike Cox, Dusty Atkinson
