Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for giving us 5 stars, and for leaving such an incredible review of our service department! We are delighted to hear that your experience with Cumberland Chrysler Dodge Jeep Ram was great, and that our team provided you with top-notch customer service. We understand how important it is to be in and out quickly, especially when its for something like an oil change, so thank you for noticing that. We hope you continue to come back for any of your automotive needs!

Cumberland Chrysler Dodge Jeep Ram responded

We apologize that your visit with us at Cumberland Chrysler Dodge Jeep Ram didn't meet your expectations. We understand how important and valuable a customer's time is, and we are disappointed that your experience left you feeling dissatisfied. We are committed to providing the highest level of professional service to our customers—it is unacceptable for any of our team members to give less than the warmth and respect you deserve. Your disappointment with the way you were treated is taken seriously, and we take this opportunity to use it as an opportunity for reflection and improvement. Again, we apologize for any inconvenience caused by this unfortunate event. If there is anything else we can do to make up for the lack of professionalism in your experience let us know at your earliest convenience. Thank you again for taking the time to share your experience with us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving such a glowing review about Cumberland Chrysler Dodge Jeep Ram! We're delighted to hear that the atmosphere was friendly and our employees were professional. We would especially like to thank you for taking the time to recognize Chris Hartbarger's work here. His dedication and hard-work are truly appreciated by everyone in our team and it's wonderful to see it is being noticed from our customers as well. We strive to ensure that all of our customers have an enjoyable shopping experience whenever they choose to visit us, and we're glad that we met your expectations!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram. We are so happy that you had a great experience with us. It sounds like the team provided you with an efficient service which we are thrilled about! We're glad your errands were made possible with the car and we hope to serve you again in the future. Thank you for being our customer!

Cumberland Chrysler Dodge Jeep Ram responded

We are so delighted to hear about your wonderful experience with Joseph! We believe in putting our best foot forward when it comes to providing customers the type of experience we would want for ourselves and our families. It means the world to us when folks like you take the time to let us know that not only did we meet, but exceeded your expectations. We thank you for leaving such a generous review- it's thrilled with what Joseph has accomplished during his time here at Cumberland Chrysler Dodge Jeep Ram. Rest assured, his feedback will be shared with our internal teams and he will be showered with appreciation for his commitment to going above and beyond for our valued customers. We hope you will give us another chance in the near future- it will definitely be worth it!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about our service department at Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we got you in and out quickly, and that you enjoyed our comfortable waiting area with complimentary coffee. Our team works hard to provide only the best care to everyone who visits! We appreciate your review and hope to see you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for the fabulous 5 stars, and we are so glad you recommend us to your family and friends! Here at Cumberland Chrysler Dodge Jeep Ram, we strive to provide excellent service to each of our customers. We truly appreciate your positive feedback and we look forward to serving you in the future. Have a great day!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for sharing your great experience with Cumberland Chrysler Dodge Jeep Ram. It's always a pleasure to receive positive feedback from our customers! We are thrilled that we were able to get your problem solved quickly and to your satisfaction. Thank you for being such a valued customer and we hope you continue to use our services in the future.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your glowing review of Cumberland Chrysler Dodge Jeep Ram! Special thanks to Mike Martin for his service in helping you find the perfect vehicle to suit your needs. We value our customer relationships, especially when it comes to providing top-notch service and maintenance, which is why we appreciate that you chose us as a partner in keeping your Dodge PU running smoothly. It's always great to hear from satisfied customers and we look forward to seeing you on your next visit should the need arise. Thank you again!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your five-star review of Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear that we were able to provide you with a positive customer service experience every time you've visited us. It is truly our goal to ensure that each and every one of our customers leaves satisfied, whether they had an appointment or stopped in without one. We look forward to seeing you again soon!