Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your generous five star review of your experience at Cumberland Chrysler Dodge Jeep Ram. We are delighted that the service you received was quick and our staff were friendly and knowledgeable. Our office is a reflection of how much we value our customers so we are glad that you appreciate the facility as well! We hope to continue providing you with quality service in the future. Thank you again for taking the time to share your experience with us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your positive review, it is greatly appreciated. We strive to provide the highest level of service to our customers and it’s truly an honor when this effort is noticed and valued. We are glad that you have felt confident in our ability to properly service your vehicle, and we look forward to continuing this same level of service in the future. Thank you again for taking the time to recognize our team's efforts!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with Cumberland Chrysler Dodge Jeep Ram, we are delighted to hear that your experience was a positive one. We strive to provide the best customer service possible and are glad that our commitment has been noticed. We value all feedback, and are committed to correcting any issues as soon as they arise. We look forward to seeing you again in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and 5-star rating of Cumberland Chrysler Dodge Jeep Ram! We're delighted to hear that the Service Manager provided prompt, friendly service at a fair price. At Cumberland CDJR, we strive to create an excellent experience for all of our customers and it's great to hear that mission is being accomplished. We look forward to seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your review of Cumberland Chrysler Dodge Jeep Ram. We are thrilled that we have been able to make a positive impression on you. Our team works hard to ensure every customer that walks through our door is provided with the best experience possible. We appreciate your kind words and continued loyalty, it means a lot to us! We look forward to being of assistance in the future.

Cumberland Chrysler Dodge Jeep Ram responded

We apologize for your experience with the mass air flow sensor, and that the check engine light malfunctioned after leaving our lot. We regret that we failed to give you a satisfactory service experience. At Cumberland Chrysler Dodge Jeep Ram, we stand by our workmanship and quality of service and always try to do what's best for our customers. We understand how frustrating it can be when car issues reaccur, and we strive to make sure all issues are resolved quickly and efficiently. We hope to have a chance to serve you in the future. Feel free to reach out if there's anything else we can do. Thank you for bringing this matter to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about your visit to Cumberland Chrysler Dodge Jeep Ram, and for giving us 5 stars! We greatly appreciate your feedback. It is always our goal to make sure our customers leave feeling well taken care of. We understand how valuable everyone's time is and are constantly aiming to reduce wait times. It's wonderful that you felt it was a quick and pleasant experience with no upsell on services or recommendations. We are happy that we were able to exceed expectations today! Thank you again for your business and kind review, we look forward to serving you again in the future.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your review and for choosing Cumberland Chrysler Dodge Jeep Ram. We are humbled to hear about your positive experience and that you would not choose another dealership for problem solving or solutions. It is our top priority to ensure customers receive the most dependable service with kind staff at our facilities. We appreciate your support of Cumberland Chrysler Dodge Jeep Ram and we look forward to serving you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us, we appreciate your feedback. I'm glad to hear that our desk team was able provide great service and make your experience a pleasant one. Here at Cumberland Chrysler Dodge Jeep Ram, we take great pride in delivering excellent customer service. We apologize that you felt disappointed this time around by the lack of service from our mechanics. We understand how integral customer satisfaction is and I'll be sure to pass this feedback along. We want all customers to have an experience they will always remember in a positive light. If there's anything else we can do for you please don't hesitate to reach out--we're here and committed to serving you!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Kristen. We're delighted to hear that you were so pleased with the level of service provided by our team at Cumberland Chrysler Dodge Jeep Ram. It's rewarding for us to know we exceeded your expectations and did not keep you waiting any longer than necessary. We strive to provide a thorough and efficient experience for all of our customers, and it's wonderful that you noticed! We hope to have the chance to serve you again in the near future.