Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving your review and taking the time to speak about your experience with our Cumberland Chrysler Dodge Jeep Ram Express Service on Monday. We are very pleased to hear that you found our battery change service quick and efficient, despite the cost. We strive to make each one of our customers' experiences unique, and we thank you for choosing our Express Service to take care of your needs. It is always our pleasure to serve you and we hope that you stop by again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your detailed and positive review of Cumberland Chrysler Dodge Jeep Ram! We are so glad that you experienced a quick and complete service, even without an appointment. It's wonderful to hear that our team was professional and treated you with respect- we value excellent customer care here greatly! We hope that the next time you need car services, you will come back and visit us again. Thank you for your business, and have a great day!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your excellent review of Cumberland Chrysler Dodge Jeep Ram! We are delighted to know that you experienced our superior service when it came to changing the fuel filters on your diesel. We strive to serve each customer with excellence and professionalism, and we are so glad that these qualities shined through. Our team takes great pride in providing our customers with quick and efficient services, and we are thrilled that your visit was a positive one. Thank you for choosing us for your automotive needs!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and for taking the time to leave us this kind review. We are glad that your experience was a positive one and that our staff was able to provide helpful service. It is important to us that our customers feel comfortable while they're here, so we appreciate you noting the convenience of the waiting room and complimentary coffee. We look forward to seeing you again in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for sharing your review of your experience here at Cumberland Chrysler Dodge Jeep Ram. It's fortunate for both of us that you noticed the check engine light and brought it back in right away to receive the necessary service. We take pride in our service center and want to apologize for this mistake. We know how important it is to keep your car running properly, and that’s why we're more than happy to cover the cost associated with cleaning off any remaining oil from your engine as well as fixing the loose oil filter cap. Thank you again for bringing this issue to our attention, and please don't hesitate to contact us if there's anything else we can do for you.

Cumberland Chrysler Dodge Jeep Ram responded

At Cumberland Chrysler Dodge Jeep Ram, we appreciate every customer that chooses to work with us. We are thrilled to hear that your experience was a pleasant one and you were able to get your car ready for another year of fun driving! Our staff is dedicated in providing our customers the best service possible for their vehicles and it's wonderful to see our hard work paid off. Thank you for leaving such a positive review. We look forward to continuing to serve you in the future.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your five-star review of Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear that you had a positive experience. Weby Value your business and work hard to make sure every customer gets the same friendly service. It's great to hear we were able to get your tire fixed quickly, and we're thrilled you would recommend us. Thanks again for taking the time to review us!

Cumberland Chrysler Dodge Jeep Ram responded

We are so glad to hear you enjoyed your experience with us at Cumberland Chrysler Dodge Jeep Ram! It was an absolute pleasure having you as a guest here, and we thank you for taking the time to provide us with your positive review. We work hard to ensure every one of our customers' needs is met in a timely and courteous manner. Your kind words are the best way we can measure our success. Thank you again for your kindness and loyalty!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you, for sharing your experience at Cumberland Chrysler Dodge Jeep Ram! We're so glad that we were able to provide the quick service that you needed and even more pleased to have found the more economical option for you - it's what sets us apart! Please reach out any time if there is anything else we can do;we take great pride in doing our best to make customer service and satisfaction our top priority. We appreciate your kind words and look forward to seeing you here again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us, we value your feedback. I apologize for the confusion over the initial appointment date and that a part needing to be ordered has taken so long to arrive. I’m sorry you haven’t been able to enjoy the full benefits of driving your vehicle and understand this must be frustrating for you. We are advocates for our customer satisfaction and do our best when it comes to providing great service at an affordable price. We would like to offer an additional installation discount as a gesture of goodwill for the inconvenience encountered with this service visit – please contact us via the number provided on our website and we can provide more details. We hope that this helps make up for any poor experience and look forward continuing on this journey with you as a valued customer. Thank you again for your patience and feedback; we’ll be here if you have any questions or need help with anything else.