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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews
Call Service Center (931) 287-2971

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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July 17, 2023

The people who work at this dealership are always friendly and helpful. I have bought and have my truck serviced at this dealership and have now just ordered my third vehicle here. More

by REB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your awesome feedback, we really appreciate it! We are so happy to have had you choose Cumberland Chrysler Dodge Jeep Ram for all three of your vehicles. It's a pleasure to hear that our team provided friendly and helpful service during each experience and made it a positive one. We hope that the third vehicle brings you lots of joy and look forward to servicing this one too! Please don't hesitate to contact us if you ever need any assistance or advice on how best to take care of your vehicle.

July 16, 2023

Love them, they always do such a great job. Thank you for all you do. More

by RONDA_GORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We are so glad that we could provide a great experience every time. At Cumberland Chrysler Dodge Jeep Ram, your satisfaction is our top priority and we really appreciate that you took the time to leave us such a great review. We look forward to seeing you again soon!

July 15, 2023

The entire service department treated me with courtesy and respect. They were attentive to my concerns and worked hard to get my Jeep Wrangler running like new! More

by SARAHBSCOGGINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a glowing review! We appreciate you choosing Cumberland Chrysler Dodge Jeep Ram for your service needs. We are so glad that our service department was able to make sure your Jeep Wrangler was running like new. Our staff truly prides themselves on being courteous, respectful, and attentive to every customer who comes through our doors. We hope that you can come back and visit us again soon. Thank you for your kind words!

July 14, 2023

Always helpful and professional. Wonderful employees who care about people. Great experience trading in for a new Jeep. More

by ALLI220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review. We're so glad to hear of your great trading experience at Cumberland Chrysler Doge Jeep Ram and delighted that our team was helpful and professional. Our team has a passion for helping people get the car they love, something we know comes through in their interactions with our customers. We are always learning ways to increase our level of competence and service, so your kind words mean a lot to us. Thank you again for taking the time to share your review! We look forward to seeing you in the future with all your automotive needs.

July 14, 2023

Charged me $590 to replace a thermostat and do a five minutes check drive. Vehicle is still overheating.... More

by mr.hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your feedback, we appreciate it! We understand that you are not satisfied with the work we performed on your vehicle, and we apologize for any inconvenience this may have caused. It is our top priority to provide the highest quality service possible so that our customers can rely on their cars to function properly and enjoy a safe driving experience. Our Service Team at Cumberland Chrysler Dodge Jeep Ram are specialists in diagnosing and resolving automotive problems, and we will evaluate your vehicle again at no extra charge to ensure proper repair. Please contact us as 931-520-4121 should you feel a phone call would be helpful.

July 11, 2023

First time bringing our truck in for service and we were very satisfied. Joseph was pleasant and professional and the work was done timely. More

by Dennis Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph, didn't get last name. He was helpful and personable.
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your review, Dennis! We strive to provide top-notch customer service at all times and it's great to have such positive feedback. Joseph is fantastic and I'm sure will be thrilled with your kind words! We hope that you had saved a successful experience with us and that we will be seeing you again for future vehicle maintenance needs. Have a wonderful day!

July 11, 2023

They got to my van and fixed it in a timely manner. the representative was very accommodating. More

by 3hamblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this review, and for selecting Cumberland Chrysler Dodge Jeep Ram! We’re thrilled to hear that our staff was accommodating and able to get your vehicle fixed quickly. We strive to provide excellent customer service at Cumberland Chrysler, and your feedback is greatly appreciated. We hope to see you again soon for all of your vehicular needs!

July 11, 2023

Friendly kind and helpful, answering All questions and done a great job in a r timely manner More

by tubby22003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words regarding your experience with us here at Cumberland Chrysler Dodge Jeep Ram. We are thrilled that our team was able to accommodate all of your questions in a timely manner. Our team puts customer service and satisfaction first and it is our pleasure to assist you. We hope that you continue to be satisfied with the work we provide, and if there is anything else we can do, please don't hesitate to reach out.

July 11, 2023

I am impressed with the work they did. I was expecting a much worse outcome but they were very honest with what needed done. Very friendly! Advised me as to what was wrong and what they d More

by lfisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who did the work!
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Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with Cumberland Chrysler Dodge Jeep Ram! We work hard and are happy to hear that you were both pleased and impressed with the work done on your vehicle. We're proud to provide quality service as well as genuine advice. It is essential to us that our customers feel taken care of and we are delighted that's been the case for you. We strive to make sure all of our guests leave feeling confident in their decision, as well as leaving with a safe car. Thank you again for such kind words; we appreciate it! Don't hesitate to come back in if there's ever anything else we can do.

July 11, 2023

Quality service. Good people. My only criticism is that it took a few weeks to get my truck, which wouldn’t start, serviced. Although I understand there is a nationwi More

by JPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the five-star rating. We appreciate your understanding that there's a nationwide shortage of automobile technicians - we're very lucky to have such great talent on the team here at Cumberland Chrysler Dodge Jeep Ram. We're glad to hear that it was worth the wait in terms of service and that the staff here were friendly and pleasant. Our top priority is making sure you're satisfied with your experience when choosing us for your service needs, and we apologize if it took longer than expected this time. Thanks again for leaving us feedback!

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