Cumberland Chrysler Center Inc - Service Center
Cookeville, TN
503 Reviews of Cumberland Chrysler Center Inc - Service Center
Outstanding service dept manager to staff - they let you know issues found and give accurate quotes !! All work is completed in a timely professional manner .. you can't go wrong with these guys and gals!! know issues found and give accurate quotes !! All work is completed in a timely professional manner .. you can't go wrong with these guys and gals!! More
2019 recall I had a recall on my new Jeep. They got me and completed the repair quicker than any other dealership I have been to. They also changed my oil. Overal I had a recall on my new Jeep. They got me and completed the repair quicker than any other dealership I have been to. They also changed my oil. Overall great experience. More
Great service dept I am always happy with the service I receive here with my Dodge and other makes of cars. The service rep Giovanni was great. He was friendly helpful a I am always happy with the service I receive here with my Dodge and other makes of cars. The service rep Giovanni was great. He was friendly helpful and professional. More
Dealer recall repair Scheduled the repair work for 10 AM and I dropped my truck off at 8 AM and the finished by 9 AM. Great service and super fast Scheduled the repair work for 10 AM and I dropped my truck off at 8 AM and the finished by 9 AM. Great service and super fast More
Excellent Kris and Daniel provided excellent customer service. Had complete brake job done including calipers and rotors. Grand Cherokee driving like new again. Kris and Daniel provided excellent customer service. Had complete brake job done including calipers and rotors. Grand Cherokee driving like new again. Thanks guys! Will return for more service. More
Wonderful Experience Jeep problems on our way home to Virginia from a Motorhome Rally in Fredericksburg, TX. These folks went out of their way to help us get back on the Jeep problems on our way home to Virginia from a Motorhome Rally in Fredericksburg, TX. These folks went out of their way to help us get back on the road. Kris Hartbarger, Service Advisor and the service mechanics were beyond great. We felt like family! 100% recommend Cumberland Chrysler Center. More
Beyond The Call of Duty The staff at Cumberland Auto went beyond the call of duty to repair my 2011 Grand Cherokee Jeep that has 432,500 miles. Mike Martin and Wayne were ex The staff at Cumberland Auto went beyond the call of duty to repair my 2011 Grand Cherokee Jeep that has 432,500 miles. Mike Martin and Wayne were extremely helpful. Randy Callis was also very helpful. I will buy another Jeep from Randy and will look forward to having my vehicle serviced at Cumberland Auto again in the future. I have total confidence in this dealership team, and I highly recommend them to anyone. More
Service Manager is difficult to deal with Multiple times we have had to have Dodge service our truck, and multiple times we have had issues contacting the service department. We would be disc Multiple times we have had to have Dodge service our truck, and multiple times we have had issues contacting the service department. We would be disconnected, left voicemails, but no call backs. We have had to physically come to the store to get an appointment made. The service manager makes it hard to get our truck worked on due to lack of caring. He constantly puts us on hold, lazily clears our check engine light instead of fixing the issue, made us wait for a part to come in for a recall, only to find out there was no part needed to fix it. We have asked to speak to his manager multiple times but never get a call back. If you have a big truck and live in Cookeville, go to RLC. They have won our service and Dodge has lost ours. More
Great customer service My girlfriend and I traveled from Nashville to Gatlinburg yesterday morning and ran into transmission issues in my Dodge Ram about 15 miles just west My girlfriend and I traveled from Nashville to Gatlinburg yesterday morning and ran into transmission issues in my Dodge Ram about 15 miles just west of Cookeville. I decided to ease to Cumberland and see what they could do. I explained our situation and Mike M. in the service center got us in with high priority being travelers, and we were taken care of and back on the road in less than 2 hours. We were always offered to be taken back to the dealership if we ran into further trouble (within obvious reasonable distance) once we left. Excellent staff, excellent service, excellent experience. Definitely recommend Cumberland Chrysler to anyone traveling through or living in the Cookeville area. I absolutely felt like a person and not just a number with Cumberland Chrysler. Kudos to them! More
Waste of time and rip off This was the second time I've been there for service on a vehicle. It will certainly be my last. I brought a 2006 Charger R/T there several months ago This was the second time I've been there for service on a vehicle. It will certainly be my last. I brought a 2006 Charger R/T there several months ago and got half xxx service and ended up having to re-do some of it myself. Today I brought a 2007 CHARGER SRT8 there few days ago with the same half xxx service and charged out the xxx. Had a alignment done cause the car pulled some to the left and steering wheel was off centered to the left, now the car wants to pull some to the right and steering wheel is off centered some to the right. Had the oil changed and they didn't even put the correct oil back in it, says right on the fill cap Mobile 1 Synthetic 0W40, not sure what brand they used but they put 5W40 in it. Also my wheel TPM sensors wasn't reading with my car, they couldn't even fix that and I told them what was wrong and needed done and got charged for it. Also when they flushed out the cooling system, I now have scratches on the front of my car and one of my SRT valve stem caps missing. Not a very reliable place to have your vehicle serviced and worked on. More