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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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August 09, 2022

The people are so very nice. Make you feel like part of the family. Always timely in getting work done. If running behind they let you know how long you will have to wait. Wou More

by Readingbb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service people
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your experience while visiting our dealership

August 09, 2022

The experience was fast and efficient nice waiting area with friendly people and free coffee More

by RL422211
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We couldn't ask for nicer comments, thank you so much for taking the time to share

August 09, 2022

Nice professional staff. Need better communication when ordered parts come available. Would be helpful if they offered a shuttle service or loaner vehicle. More

by MARMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review our dealership

August 09, 2022

Jason and his crew is awesome he keeps our trucks running with anything we need More

by CANTRELL220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason wright
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your recent visit to our dealership

August 09, 2022

They took me in almost immediately and told me it would be 30 minutes. It was !! Great svc More

by VICKIELOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write this review

August 09, 2022

Fast and easy. Wait was short and everything seems to be working like it should. More

by CR202319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for posting this kind review

August 09, 2022

Good communication, he discussed the issue about the rocker arm in detail. I appreciate his honestly about not replacing the cam More

by ksixbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Garrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your recent visit to our dealership

August 09, 2022

I get money once a year for repairs. Took truck there to clear problems. When i picked it up some problems were left. They said it didnt have enough gas. I spent over 600$. They could ha More

by skipperwilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrible. They were invisible. I delt with service.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive needs. I'm sorry to hear that our service department did not meet your expectations. We strive to provide excellent customer service and work diligently to ensure all repairs are completed properly and to the customer's satisfaction. It's our hope that you will allow us the opportuinity to make it up to you on a future visit.

August 09, 2022

Always helpful with any problems that we have had with any of the cars that we have bought there More

by PREED0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We couldn't ask for nicer comments, thank you so much for taking the time to share

August 09, 2022

Very helpful with fixing my Pacifica and taking it back in when the check engine light came back on More

by nmkiesel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for this great review

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