Back

Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

Sort by
August 20, 2022

I am from out of State and had car trouble. So thankful that my vehicle was repaired quickly. Everyone was friendly. More

by luckypenny1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

luckypenny1066 responded

I am from southwest Michigan and was headed to Sparta, TN. My Jeep was having issues. I called the Jeep dealer in Sparta when I was experiencing trouble to see if they could help. They declined as they were booked. I called Cumberland and they said they would check it out if I could get there. When I got there, they did a diagnostic check. Isolated the issue and said they could fix it the next morning. They gave me a courtesy car to use until the next day. Thanks for helping me with my Jeep. I am very grateful that you took the time to fix it and get me back on the road. I am so happy.

August 20, 2022

They were happy to help me figure out my issues. They were thorough when explaining what they worked on and fixed. More

by elywill9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure of his name, but the man that works at the first desk when you walk in the door where you drop off for work/oil change.
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review.

August 20, 2022

I have bought and serviced vehicles at this dealership. The sales people are always so friendly and not pushy like other dealers. I have received fantastic deals. On top of that, the service dept. has alwa More

by RPALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We're happy to have you as a customer and we're grateful for your business. We'll pass along your compliments to our sales and service teams. We hope you'll continue to choose Cumberland Chrysler Dodge Jeep Ram for all of your automotive needs.

August 19, 2022

It was quick to get in and quick to get out and plan to return in the future. More

by KatieB.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that your visit to our dealership went so smoothly

August 19, 2022

Polite, friendly service staff,quick and good communication while my Jeep was there Treated fairly by all. More

by mtruxfan56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris in service/parts
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for taking the time to share

August 18, 2022

Awesome service, quick to get it done, let me know I'm about to need tires. More

by hmjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in the service dept
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are pleased to hear our team did their best to make sure you were taken care of

August 18, 2022

Service writer did not take time for customer concerns after the requested work has been performed. A detail written break down of needed work was not given. The charges for the work performed (estimate) More

by konag
Recommend Dealer
No
Employees Worked With
Service writer.
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, we're sorry that your experience with our service writer wasn't up to par. We'll definitely be looking into what may have caused this and make the necessary changes so that it doesn't happen again. In the meantime, please feel free to give us a call at 931-520-4121 should you feel a phone call would be helpful.

August 17, 2022

Always get my Jeep serviced at Cumberland as long as I’ve had it and never had any issues. More

by BJRAY927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking time to leave us a great review

August 17, 2022

The customer service was the best I’ve seen in a very long time. I would recommend the service department to anyone. More

by frog0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive needs

August 15, 2022

Clean, safe , wait time is great. No attitudes, wifi available, tv in waiting room. Any questions on parts they take you there and get someone to help you I wish alot more places w More

by NRUSH28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Claborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Its great to know that you had such a wonderful experience when visiting our dealership

...
45
...