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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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September 12, 2022

Quick service a little disappointed that additional payment was needed on an oil change package that had been purchased previously More

by Challenger19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Hartbarger
Sep 19, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are grateful for you taking the time to share your experience with us and this audience

September 12, 2022

Very responsive to my needs and my timeline. Communication by phone was thorough. Excellent job, Gary, nice to work with you. More

by ONEPARADOCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in service
Sep 19, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to leave us a great review!

September 12, 2022

Best dealership in tn. no one can do a better job than these folks friendly people 👍 can't be beat. More

by BEARME4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Pippin
Sep 19, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

September 11, 2022

Very pleased with Randy Callis. Still not happy with Kia financial personnel (dusty) due to miscommunication and lies he told me . Had to drive 68 miles to confront him . More

by SUPERCAR1973
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share the good and the bad. We will be sure to pass this along to our team of managers for review.

September 11, 2022

Always helpful and friendly, have been dealing with them for over 20 years, no complaints More

by B.S.FERRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Happy to hear you had a great experience

September 10, 2022

Good service and price and personnel are helpful. I also like the coffee. Resception area is clean. More

by dgreen818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
Sep 10, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for sharing

September 08, 2022

I always get in and out pretty quickly. Gary does a great job providing customer service! More

by Fabian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 09, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Its great to know that Gary was able to provide such a wonderful experience.

September 08, 2022

The service tech guys are awesome! ! They make you feel very important and are very thorough. More

by crhaston53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Jason
Sep 09, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for the posting

September 05, 2022

Done a good job. In an out. Good customer service. Everyone was really friendly an helpful. More

by BRETTALLEN73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We couldn't ask for nicer comments

September 04, 2022

Always top notch service! Courteous and knowledgeable employees. Always willing to help.I recommend them for all service work. More

by obraswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Martin
Sep 05, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that your visit to our dealership went so smoothly

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