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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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September 28, 2022

Usually when I have service work done the man who oversees the work order goes over results. This time the man handed me my paperwork said you need to pay out in the hallway. I had ask for them to More

by RHONDAMAINORD
Customer Service
Recommend Dealer
No
Employees Worked With
Have no idea did not introduce themselves
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs, and I apologize for the poor experience you had. Our service advisors are typically more than happy to go over the work that was done on your vehicle with you, and I'm sorry that wasn't the case in this instance. I'll make sure to pass along your feedback to our management team so that they can address this with our staff. Thank you again for choosing us as your dealership, and we hope to earn back your business in the future.

September 28, 2022

Worked me in next day. Told me what they were goin to do to my truck. Told me the prices for the services I needed and got me back on my way quickly. Very nice experience. More

by DERIKMILLER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

September 28, 2022

They are really good people you can tell that they care about your safety and check everything we appreciate them More

by LISACOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review our dealership

September 27, 2022

I always get excellent service. I DO NOT LIKE ANSWERING SURVEYS THOUGH. This will be the last one I’ll respond to. More

by shaverd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share

September 27, 2022

The folks at Cumberland Chrysler take good care of their customers. I have had a couple issues w my Jeep Grand Cherokee and Mike in the service department has taken good care of us. More

by JENNIFERHUDSON05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for posting the review

September 27, 2022

Always take both of my vehicle's to the dealer and they have given me wonderful service and treat me with care and respect. I recommend them to anybody. More

by langfordch51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug,
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your the words

September 27, 2022

Very reliable dealership and the service is always on point! The guys are very helpful in explaining what work was done, and to me that's amazing!! Definitely worth it! More

by JENNYLYNN_30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Martin, Jason wright, Gary Dodson, and Kris Hartbarger
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are grateful for you taking the time to share your experience with us and this audience

September 27, 2022

I set up an appointment the week prior for an airbag recall. When I arrived, Gary (service advisor) kindly introducted to the service manager Mike and 30 minutes later...done! Friendly, professional qu More

by chrisman5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary and Mike
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to leave us a great review!

September 27, 2022

Mainly deal with service department. Very pleased Always on schedule. Will be back. Everyone is great More

by lindafields58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Kris
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review.

September 25, 2022

Service department, Gary Dobson, and Mike Martin are the best. Jury is still out on the rest of the employees. More

by babyhedge1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Dobson
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to share your experience. I'm glad to hear that you had a positive experience with Gary Dobson and Mike Martin in our service department. They are both valuable members of our team, and I'm glad they were able to meet your needs. I apologize if the rest of our employees didn't meet your expectations. We strive to provide each customer with an excellent experience, and we will work to improve in those areas where we fell short. Thank you again for choosing Cumberland Chrysler Dodge Jeep Ram, and please don't hesitate to reach out if there is anything else we can do for you.

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