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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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October 04, 2022

Friendly fast and fair no appointment was needed and we got right in without much of a wait More

by DEBBIE.SHIRAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for sharing

October 04, 2022

The service could not have been better. They were attentive to every detail. I recommend for anyone looking to service their vehicle or to purchase one. More

by DIVVY28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for this great review

October 03, 2022

Been having a lot of intermittent issues with my JL but the guys in the Service Department, Mike, Jason and Kris have been nothing short of wonderful and extremely patient. I have and always will recommend More

by SIMSDONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Jason, Kris
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and choosing Cumberland Chrysler Dodge Jeep Ram, we're happy to have you as part of the family.

October 03, 2022

They are always efficient, timely, honest, and upfront with all services. I have continually brought my Jeep back for service at Cumberland Chrysler Dodge Jeep Ram since I purchased it from them in 2014. More

by BMOODY1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Claborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your time and the extra effort it takes to provide your feedback

October 02, 2022

I came in with a problem. They said they could not duplicate the problem and changed the spark plugs and crank shaft sensor. $700.00. Five days later the engine stalls in traf More

by wb4nmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Corner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review. I am sorry that you feel like you have been scammed. We did not duplicate the problem when we looked at your vehicle and our technicians changed the spark plugs and crank shaft sensor as per your request. It is possible that there may be another issue causing the code to appear but without being able to duplicate the issue, it is difficult to say for certain. If you have any additional questions or concerns, please do not hesitate to contact us again.

October 02, 2022

Fast and efficient and friendly. Always in a timely manner good group of folks there. More

by LATTIMORERICK47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share

October 01, 2022

They will get you in and help anyway they can . Great folks. Would recommend cumberland Chrysler to anyone. More

by KEVINJDUNN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in the service department
Oct 01, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for sharing

September 30, 2022

I've always been satisfied with their service department and this was no exception. Quality throughout and a thorough rundown on service performed. More

by jager.robert72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, but the service folks were great.
Oct 01, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share

September 30, 2022

Mike and the staff in the service department were great to deal with and took care of our concern very quickly. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 01, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Its great to know that Mike and the team were able to provide such a wonderful experience

September 29, 2022

Always reliable friendly and professional. I have bought every vehicle I own at this dealership and continue to have them serviced there. More

by CROCODILEHUNTER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Jason, Chelsea Davis
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for taking the time to share

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