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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews
Call Service Center (931) 287-2971

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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November 23, 2022

Not informative with information at all. Unable to give any updates on something that is back ordered and then when questioned he keeps pushing back the date that it should be here even thou More

by croberts0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Slaven
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Nov 23, 2022 -

croberts0823 responded

Not happy at all with the service department.

November 21, 2022

Knowledgeable and attentive staff. Easy to use online appointments for service. Great location and easy to get to. More

by Tboy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive needs

November 21, 2022

Would be nice if the sec dept lido to me. My Jeep transmission is in its 5th mont of repairs even though I put a new transmission in place. Now I get to wait for a controller for several mo More

by martywhalen417
Recommend Dealer
No
Employees Worked With
Svc dept
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review; we're sorry that you've been experiencing transmission issues with your Jeep. Please correct us if we are wrong, but you had the original repair performed at a local repair shop and not our dealership. After you discovered that the local repair shop had not corrected the issue you were experiencing, you brought it to our dealership for a second opinion. Since then, we have diagnosed the problem and ordered the parts needed to correct the issue. We hope you understand that our dealership cannot control issues such as waiting times for parts to arrive. We aim to have your Jeep up and running as quickly as possible. Please feel free to contact us at 931-520-4121 should you care to talk more in detail.

Nov 22, 2022 -

martywhalen417 responded

You are correct and I apologize. My Jeep suffers from inability to shift out of 1st gear. A common trait of this model over the years from what I read on the Forums. Cookville Transmission changed the shift controller, then the wiring harness, then the computer, and troubleshot manually for several hours - to no avail. Only thing left was the transmission itself, so, they installed a rebuilt Jasper Transmission. After paying $5800, my Jeep still won't shift. Your dealership was kind to take it in, diagnose and recommend a new OEM trans controller. Unfortunately, the wait for the part will be several months (It's a Mercedes transmission). This Jeep is how I get in/out of my remote cabin. And winter is almost here with snow and ice that will leave me stranded. I am old, sick, frustrated and now becoming scared. I can't afford a new car after pumping several thousand into this one. Everything I have read indicates there is a myriad of possibilities beyond a new controller. For example, one mechanic suggested the magnets in the shifter lever dropped and need to be placed back into position. Simple as that. Also, the transfer case switch, torque converter and several other parts are also named as past culprits. I'm simply asking the dealership to actively participate in getting my Jeep back in service quickly as possible. If that means aftermarket parts, I'm open to that. Sending out a survey before the work is done was tacky and I responded negatively. I am sorry for the hurried, frustrated, response. Hopefully somebody will read this and care enough to help...

November 18, 2022

2020 Dodge Challenger Scat Pack 6 Manual Not your normal rake you over the coals dealership! All I needed was a full service oil change and tire rotation and couldn’t get in anywhere on a Saturday afternoon More

by sheri_dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your experience while visiting our dealership

November 18, 2022

They got me in fast for oil change and check then back out really fast More

by christybull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Claborn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Hancock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Callis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ledbetter
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Davis
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review

November 16, 2022

They are extremely courteous and prompt. They check everything to make sure my Jeep is running smooth. More

by J.CLAY.2983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary, Chris Martin
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share

November 16, 2022

They are courteous, friendly they make you feel like they will take care of you, very nice More

by PATRICIAKATRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Martin
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to leave us a great review!

November 15, 2022

Prompt, didn't upsell services, didn't try to sell a vehicle good all around More

by TNEVol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review our dealership

November 13, 2022

People are super friendly and very helpful. I get my car done pretty quick and it's always perfect 🥰 More

by SPIRITSLUVME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

November 11, 2022

Not too shabby of an establishment. Process was quite pleasant. Hate buying vehicles in general. More

by SMICHELLEJ0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for sharing

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