Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram during your move to Tennessee, we appreciate your loyalty and the kind words you have shared. Our team is dedicated to helping our customers find transportation solutions they will love and we are thrilled to know that we have earned a lifelong customer in the process. We strive to offer a pleasant experience here at our dealership, and my team is very proud to have provided you with a level of service that surpasses expectations. We take pride in seeing satisfied customers drive away, knowing that they had an attentive team member to help them along their journey. Thank you again for the kind review! Welcome to Tennessee!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience at Cumberland Chrysler Dodge Jeep Ram. We apologize that you did not feel like our team listened to your needs or were responsive. We strive on providing our customers with an outstanding service and we regret that was not the case for you. We are pleased to hear that another dealer managed to source the part quickly and get it back to you in 7 days. As a dealership, we are committed to providing excellent timing in delivering parts and services for our customers, and we are open to feedback on how we can improve in achieving this goal. We appreciate your opinion and look forward to the opportunity of welcoming you back in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the fantastic review of your experience with us here at Cumberland Chrysler Dodge Jeep Ram, we really appreciate it! We are delighted to hear that your new transmission is working great and that you had a positive customer service experience. We are committed to providing excellent customer service as well as great products and services, so I’m glad we could deliver. Once again, thank you for taking the time to leave such kind words about our team and services!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking a moment to share your great experience with us, we truly appreciate it! We are so pleased to hear that the level of service provided by our team was both friendly and informative. It is always our goal to provide a warm welcome while giving detail-oriented service, and we are absolutely delighted that this was your experience. Thank you for recognizing the special care our team takes when working with customers. We look forward to your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your positive review of the service department at Cumberland Chrysler Dodge Jeep Ram! We’re delighted to hear that our team was friendly, fast, and competent in helping take care of your car. We appreciate your recommendation and will make sure that your compliments are shared with the team here. We look forward to being of service to you again in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, [Name]. We at Cumberland Chrysler Dodge Jeep Ram are incredibly glad to hear that your experience with us was pleasant. Our staff strives to make every customer's visit a memorable one, so it's wonderful to know that we met your expectations! We're proud of the vehicles and services we offer at our dealership and look forward to working with you on any future needs you may have. Don't hesitate to reach out if there is anything, big or small, that we can assist you with. Thank you again for your business and choosing Cumberland Chrysler Dodge Jeep Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your review of Cumberland Chrysler Dodge Jeep Ram! We are honored to have been able to serve you and happy to know that our teams were able to exceed your expectations. We take a lot of pride in our knowledgeable team members, who can answer any questions you may have about your vehicles or issues. We would love to have the opportunity to serve you again. Please reach out if there’s anything else we can do for you!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for this kind review. We truly appreciate your feedback. Our team at Cumberland Chrysler Dodge Jeep Ram strives to provide the upmost quality of service to all of our customers and it's great to know that Jason and his crew were able to work with you to find the issue with your 2019 Pacifica. We hope to see you again soon at Cumberland Chrysler Dodge Jeep Ram.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We're pleased to hear our service department was helpful and exceeded your expectations. We value each of our customers and strive to provide customer service that makes them feel welcome and valued. At the same time, we apologize for any negative experience you had with our body shop. We take customer feedback seriously and we'll make sure your comments are shared with the appropriate departments. We understand how important it is that every visit to our dealership meets or exceeds your expectations, so thank you for bringing this to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback on your service at Cumberland Chrysler Dodge Jeep Ram, we apologize that your experience did not meet your expectations. We agree that our customers should always be treated with respect and compassion, and understand how upsetting it can be when this isn't the case. Our goal is to provide the best service experience for each of our customers and regret that we have fallen short in this instance. We take customer satisfaction very seriously and have passed along your comments to ensure that similar incidents do not occur in the future. We appreciate you bringing this to our attention and would like to make it right; please reach out directly so we can discuss further steps if desired. Thank you for bringing this issue to light; please accept our sincerest apologies for any inconvenience caused during your visit.