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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews
Call Service Center (931) 287-2971

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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January 28, 2023

Great customer service. Very friendly. Always called back. My jeep is running much better. Will go back. More

by darrennichols1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram, we're glad to hear that you had a positive experience and everything turned out as expected. We appreciate your business and hope to serve you again in the future.

January 26, 2023

Kind and fast service. Was able to. accommodate a last minute request. Why are you making customers write an essay? More

by Not going to provide personal data
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram. We're happy to hear that our agent was able to provide you with the information you needed and that you were pleased with the follow-up. We hope you'll visit us again in the future!

January 26, 2023

Got me in quickly and fast service told me the problem and advised me on what to fo More

by MHANDY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to have you as a customer! We pride ourselves on providing quality service and products and it's great to see that we're meeting your expectations. We hope to continue serving you in the future.

January 26, 2023

Always have a great experience here at Cumberland CDJR. The whole staff is always so kind and helpful. People we can truly rely and depend on. Thank you! More

by FIRE4JESUS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Davis
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Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, we're happy to have you as a customer! The Cumberland team is here to serve and we appreciate your business.

January 26, 2023

Won’t go anywhere else but Cumberland for my service and sales. They have continued to treat us respectfully and don’t overcharge More

by FIRE4JESUS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Davis
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your loyalty to Cumberland Chrysler Dodge Jeep Ram, we sincerely appreciate it! We're happy to hear that you've had a positive experience with our service and sales teams and that we haven't overcharged you. We hope to continue providing you with excellent customer service for years to come.

January 25, 2023

They took care of my car as quickly as they could then came to get me at home when they were done. More

by Judith Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we're glad to hear that we were able to take care of your car as quickly as possible. We appreciate your business and hope to see you again in the future.

January 25, 2023

I usually have a great experience at this dealership but my last visit was awful. I needed a radiator replaced. My car was dropped off at 7 am. It wasn’t finished until around 6. It overheated on the way ho More

by pongocrazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, we're sorry to hear about the inconvenience you have experienced. We would like to get more information from you so that we can investigate and work to resolve the situation as soon as possible. Please feel free to contact us at 931-520-4121 and we'll be happy to help.

Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and we're sorry to hear that you'll be moving on from Jeep products. We hope you enjoyed your experience with us and we would be happy to help find the perfect vehicle for your needs in the future. Thank you for your business!

January 25, 2023

Kris came back today and now my car is fixed. He definitely helps me out with any problems I have. More

by pongocrazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review, we're glad to hear that you always have a great experience at Cumberland CDJR. Our staff is committed to providing excellent customer service and we're happy to know that you can rely on them. Thank you for choosing us and we hope to see you again soon!

January 21, 2023

Was very knowledgeable and helpful. Offering any help with our questions or concerns. The sales lady was like talking to old friend. No pressure sale. More

by PAMDAYCARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Davis
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for writing such a positive review. We're so glad that you found our sales lady to be like an old friend, and that there was no pressure sale. It's wonderful to know that we were able to meet your needs and exceed your expectations. We hope you'll visit us again in the future!

January 21, 2023

Matt Harper is awesome. What a wonderful car buying experience he was knowledgeable and took time to explain how the vehicle components work to us old folks. We will definit More

by KSFARM
Recommend Dealer
Yes
Employees Worked With
Matthew Harper
Report | Print
Jan 28, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, we appreciate your business! We're glad to hear that our team was able to take care of your car as quickly as possible and that we were able to come and pick you up when it was done. We hope you enjoy your new vehicle and we look forward to seeing you again in the future!

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