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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews
Call Service Center (931) 287-2971

503 Reviews of Cumberland Chrysler Center Inc - Service Center

Sort by
March 01, 2023

Everyone was helpful and pleasant. Went in for a new FOB and it was completed quickly. I appreciate their service More

by agarmer6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and Service, Mr Hartbarger
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Mar 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing to do business with Cumberland Chrysler Dodge Jeep Ram, and for leaving us your kind feedback! We are happy to hear that the process of getting a new FOB went quickly and that our team members were helpful and pleasant. We strive to provide great customer service, so please know your experience was much appreciated. We hope to see you again soon!

February 23, 2023

Great customer service and follow up. Sales and service are to notch. Best place to do business More

by REEDS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review, we are thrilled to hear that you enjoyed your experience with us at Cumberland Chrysler Dodge Jeep Ram. We pride ourselves on having excellent customer service and follow-up, so it's great to hear that those practices were evident during your visit. We strive for the best for our customers and are delighted to know that your sales and service were top notch! Thank you again for choosing us and we look forward to seeing you in the future.

February 23, 2023

Easy people to deal with in the service department. No surprises on my bill when we picked it up.They fixed both issues. More

by HIXBROSSERVICEDEPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and cashier.
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Mar 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and 5-star review regarding your experience at Cumberland Chrysler Dodge Jeep Ram. We are so glad to hear that our service department has made things easy for you and there were no surprises when it came time to pay the bill. We strive to provide outstanding service, and we are thrilled that you had a positive experience with us! We hope you will think of our dealership for all of your automotive needs in the future. Have a great day!

February 23, 2023

The best service and Friendly I like to go there So fast service good good More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear you had a positive experience at Cumberland Chrysler Dodge Jeep Ram! We take pride in offering quality customer service, and we're glad that our friendly staff was able to provide you with the speed and convenience you needed. We strive to do whatever it takes to meet your needs and look forward to seeing you again soon. Thanks for choosing Cumberland Chrysler Dodge Jeep Ram!

February 21, 2023

Had my vehicle almost 3 months. Outrageous cost for repairs. Suddenly after two months it needed another very expensive part. 3 months without a vehicle, to pay an extreme amount More

by Upsetservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing to service your vehicle with Cumberland Chrysler Dodge Jeep Ram . We understand that car repairs can be costly and inconvenient. I'm sorry to hear that you experienced additional repair costs soon after your initial service. I would like to assure you that we take pride in our work and do our best to ensure the quality of our services. If you have any further concerns, please don't hesitate to reach out to us directly. We would be happy to speak with you about this experience and see what we can do better in the future. Thank you for your business,

February 20, 2023

Service advisors are friendly the parts department are very knowledgeable .the technicians did a great job ! More

by DATANNED_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write such a positive review. We're glad to hear that our service advisors and parts department were up to par, and that our technicians exceeded your expectations. We strive to provide excellent customer service and quality workmanship, so it's great to know we are succeeding in those areas. Thank you for your business, and we hope to see you again soon!

February 19, 2023

Cumberland Dodge has always gave great customer service and repaired my vehicle when something was wrong More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for your kind words! We're glad to have been able to serve you well in the past, and we hope to do so again in the future.

February 18, 2023

Great Service Dept Service advisor keep me advised and kept on top of my vehicle while bing worked on thank you so very much for a smooth service today keep it going l will be back and will recommend to e More

by s.riffey429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph , Chelsea Davis
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Feb 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for leaving such a positive review. We're happy to hear that our Service Department was able to take care of your vehicle and that you were kept informed throughout the process. We hope you'll come back to see us again in the future!

February 18, 2023

The staff is always professional, caring and thorough in their approach to customer service and mechanical efficiency. More

by tnkydivide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 21, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write this review. We're glad to have you as a customer, and we appreciate your kind words about our staff. They work hard to provide excellent service and care for our customers, so it's great to know that they are meeting your expectations. We hope you'll continue to choose us for all of your automotive needs in the future.

February 17, 2023

In Cookeville TN just off the interstate with restaurants close by and handy for all More

by CABOTJREED
Recommend Dealer
Yes
Employees Worked With
Chelsea Davis
Report | Print
Mar 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us, and for giving us a 5 star rating! We are so pleased that you found our location convenient and close to restaurants. We take pride in providing excellent customer service and knowing that our customers have enjoyed their visit with us is really rewarding. We value your business, and look forward to seeing you again soon!

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