Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram, we really appreciate you taking the time to share your experience. We strive to make every visit enjoyable and to provide quick and easy service. It is great to know that our team was able to meet your expectations and make it a pleasant experience overall. We hope to continue providing excellent service in the future and look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of the team at Cumberland Chrysler Dodge Jeep Ram. We are so thrilled that our staff was friendly and that the work was completed efficiently during your visit. It is so important to us to provide exceptional service, and we’re glad that it showed! We look forward to seeing you again next time you are in need of our services, and invite you to contact us with any questions or concerns about your vehicle in the meantime.

Cumberland Chrysler Dodge Jeep Ram responded

We are thrilled that you had an enjoyable experience with us at Cumberland Chrysler Dodge Jeep Ram. We take great pride in our customer service and we're glad you were well cared for. Thank you for highlighting our service quality and speed- we know how important it is to be back on the road quickly! We look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review. We appreciate you taking the time to recognize the service you received and are glad that it met your expectations. Our team works hard to make sure each customer receives superior service with speedy results. We're thrilled to read that we accomplished this with your visit. Thank you for trusting us with your vehicle needs, and we look forward to continuing our relationship into the future.

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for your honest review of your recent visit to Cumberland Chrysler Dodge Jeep Ram. I apologize if our staff was not as hospitable or patient as they should have been when you brought your vehicle in. We take feedback like this seriously and will use it to help improve our services. Our goal is to ensure that every customer enjoys the highest standard of service and attention during their visits, so it's very disappointing to hear about your experience. Please accept my apologies for any inconvenience caused. I'll be sure to follow up with both Jason and Mike with regards to your visit and the issues you experienced with getting in touch with them. We understand that many drivers like yourself depend on their vehicles for reliable transportation, so we try our best to get customers back on the roads quickly. I'll make sure that our team does a better job at keeping you informed of any updates regarding your vehicle's needs from here on out.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for this generous feedback. We are truly delighted to hear that our Service team was able to help you in your time of need. Chris and our entire service team take great pride in meeting the needs of our customers and making sure they arrive on their destinations safely. We are so glad you were able to get on your way and wish you a safe journey. We hope to have the pleasure of seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for such a positive review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs! We are so pleased we could provide the part you needed, as well as help with a recall that may have otherwise gone unnoticed. It really is our pleasure to keep your vehicle running great and of course, safety is our top priority. We look forward to serving you again whenever you may have any further needs. Have a great day!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review, and we are sorry to hear about your experience with us. We take all customer reviews very seriously and strive to guarantee a positive experience for all of our customers. Our goal is to provide professional service, and in this instance we clearly fell short. We understand that it can be difficult to know who to entrust when it comes to vehicle maintenance and repair, however here at Cumberland Chrysler Dodge Jeep Ram we want to ensure that our customers feel secure making the best decisions possible concerning their vehicles. We would like to extend an invitation for you give us another chance. Please feel free to contact us at 931-520-4121 should you care to talk more in detail.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us a review of your visit to Cumberland Chrysler Dodge Jeep Ram! We truly appreciate your valuable feedback and 5-star rating. It's wonderful to hear that our service team were helpful and that you found the waiting room comfortable and clean. We hope to see you again soon, please let us know if there is anything else we can do for you in the future. Thank you for being our customer!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and for taking the time to leave a review. We are so happy to hear that our team was friendly and efficient in helping you get on your way! We appreciate you sharing your positive experience with us and we look forward to assisting you again in the future.