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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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April 04, 2023

This is a very friendly and considerate business. They are very professional and do a good job. More

by rhunter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Davis
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! We are so pleased that you enjoyed your experience with us and appreciate the recognition of our team's professionalism. Our goal is to always provide a welcoming and accommodating atmosphere, as well as outstanding customer service standards each and every visit. Again, thank you and we look forward to seeing you again soon!

April 04, 2023

Excellent service took care of my vehicle very well in a easy timeframe and also give me something to drive great service rider Mark Martin More

by PHILGMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Claborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review. Our team at Cumberland Chrysler Dodge Jeep Ram is delighted to hear that we were able to provide you with excellent service in an easy timeframe and give you something to drive. We appreciate your recognition of our service rider, as it's encouraging for us when customers such as yourself take the time to single out individuals who have shown great care during their stay. We look forward to helping with any future needs or questions you may have.

April 04, 2023

I ended up at this dealer after a dumb mistake on my part. The service team got me taken care of and made the best of my situation to get me back on the road as soon as possible. Mike was a great help. More

by skiprj95
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave feedback about your experience at Cumberland Chrysler Dodge Jeep Ram. We're so glad that Mike was able to help get you back on the road as quickly and seamlessly as possible. We are proud of our service team and we will be sure to pass along your compliments to him! We apologize for any inconvenience caused due to lack of TV channel options during your long stay. We'll definitely keep this in mind for future reference so we can make sure our customers enjoy a comfortable stay with us when they visit again. Thanks again from all of us here, and we look forward to seeing you next time!

April 04, 2023

Staff are very informative and helpful. Tganks you for a quick and quality service. Thank you More

by clbarber1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us. We are delighted to hear that our staff was helpful and that we were able to provide you with quality service. It's been our goal since day one to ensure every customer leaves Cumberland Chrysler Dodge Jeep Ram happy, so we truly appreciate you sharing your positive experience. It's been a pleasure serving you and we hope to have the opportunity do it again in the near future. Thank you again!

April 04, 2023

Very pleasant staff. Inand out quickly. Cumberland Jeep does it right when it comes to service. More

by Suchasillygirl
Recommend Dealer
Yes
Employees Worked With
Do not know names but great service dept.
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review about your recent service experience at Cumberland Chrysler Dodge Jeep Ram! We are thrilled to hear that our staff was Pleasant and that you were able to get in and out quickly. At Cumberland Jeep, we strive to provide excellent customer service and quality repairs, so it is wonderful to hear that your experience reflected this. We hope you keep us in mind for all of your automotive needs and look forward to seeing you again soon!

April 04, 2023

Great service. Advisor kept me up to speed when my truck repair would be completed. Dealership has serviced my truck many times and I will continue going back. More

by vernonfatboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Apr 06, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for the five-star review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your truck service! We are thrilled to hear you found our service exceptional and that you are a repeat customer. Your ongoing loyalty means a lot to us. We appreciate your feedback, and we will make sure our advisor knows of your compliments. Thank you again for taking the time to leave a review, and we hope to see you next time!

April 03, 2023

We were traveling and discovered a screw in one of our tires. It was not flat but we wanted to have it fixed before leaving the next morning. The service dept was very understanding of our situation. Unfo More

by Shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Hi there, thank you so much for taking the time to leave your kind words about the team and service at Cumberland Chrysler Dodge Jeep Ram. We are incredibly grateful for feedback like yours that helps us understand how we can continue striving to exceed expectations. We appreciate your understanding and patience when it came to finding a compatible tire, and we are pleased that the team was able to take care of your issue in an efficient manner. And of course, we're delighted that we were able to provide you with complimentary labor – our team takes great pride in providing excellent service with a friendly smile. We sincerely hope that you are enjoying the rest of your road trip! Thank you again for choosing Cumberland Chrysler Dodge Jeep Ram as your automobile service provider.

March 30, 2023

I have purchased vehicles from Cumberland Chrysler for 25 years. Their service department is excellent. More

by Ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Mike,and Jason from the service department
Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback and your loyalty, we truly appreciate your patronage and support over the years! It means a lot to our family here at Cumberland Chrysler Dodge Jeep Ram. We're glad to hear our service department has been able to meet your expectations over the years and that you have been able to trust us with your car purchases. If there's ever anything else we can do for you don't hesitate to reach out!

March 30, 2023

I appreciate the people who went out of their way to make this experience bearable! Everyone was friendly and very professional. WELL DONE! More

by basseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and taking the time to share your feedback, we are truly grateful! It's great to read that our team made your experience bearable by going out of their way to be friendly and professional. We strive to ensure every customer leaves satisfied and it sounds like our staff exceeded all expectations in making sure your visit was a success. Again, thank you for choosing Cumberland CDJR and we appreciate the 5-star review!

March 29, 2023

They were very professional and done a great job. Was very pleased with service rendered. More

by miranda.waggoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Waggoner
Apr 03, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, we truly appreciate it. We strive to deliver an excellent experience when working with our guests and I'm so glad that you were satisfied with the service rendered. We are dedicated to providing great customer care and reaching this stars in your rating speaks volumes about our commitment. We hope to work with you again on future service!

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