Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and taking the time to review your experience. We are glad to hear our team was helpful and professional during your visit! We apologize we did not make it clear we are unable to cut the key fob to your new vehicle, as it requires special equipment that is accessible only at certain handful of locations. We will ensure this information is more readily available in the future. Thank you again for bringing this to our attention, and we look forward to serving you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving your review of Cumberland Chrysler Dodge Jeep Ram! We understand that inconsistency in service can be incredibly frustrating, and we apologize for the discomfort this has caused. We strive to make sure our team does their best work to maintain the highest standards of excellence in servicing our customers vehicles. We will share your concerns with our service team, so they can ensure every customer receives consistent, high-quality work when they visit us. Thank you again for bringing this to our attention and we look forward to providing a better experience on your next visit.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram! We're so pleased to hear that our service representatives met your expectations and are always attentive and responsive to your needs. It's our priority to create a pleasant and stress-free environment throughout your dealership experience with us. Our team hopes we can continue to provide an extraordinary customer service experience every time you visit. Thank you again - we look forward to seeing you soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of our service at Cumberland Chrysler Dodge Jeep Ram! It's always a pleasure when customers can be seen in a timely manner. We understand the demands of busy lives, and being able to provide such services makes us proud. We make it a priority to accommodate our customers' needs, and your kind words emphasize our team’s commitment to providing an excellent experience. To hear that you found this convenient is truly rewarding. Thank you again for taking the time to let us know about your visit. We look forward to seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram. We take pride in ensuring our customers have a great experience from the start, and we appreciate the fact that you took the time to share your feedback with us. Our team strives to provide an enjoyable and seamless experience for customers every day and it's always nice to hear when we have done our job well. We hope to serve you again in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review. We're glad to hear that the experience was so positive. We know how important it is to take care of your car, and how difficult it can be in a new place away from home. We love seeing guests bring their furry friends around and our team loves accommodating you anytime they can. We appreciate your visit and look forward to welcoming you back again soon!

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that you had a pleasant experience at Cumberland Chrysler Dodge Jeep Ram! We work hard to make sure your service with us is always friendly, quick and straightforward. It brings us great joy that we were able to uphold our commitment and provide you with excellent customer service. We appreciate your return business as well as your positive review - thank you for choosing Cumberland!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave a review and for your loyalty to our service department at Cumberland Chrysler Dodge Jeep Ram. We are delighted to hear that Mike, Jason, and Danny have taken excellent care of you for almost ten years! It is our immense pleasure to serve you and we pride ourselves on delivering customers exceptional service from the moment they step in the door. We’ll make sure Mike, Jason, and Danny know how pleased you are as customer feedback is extremely important for us to continue providing amazing experiences like yours! Thank you again for your kind words and we wish you many more joyous miles together with your car!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about the team at Cumberland Chrysler Dodge Jeep RAM! We strive to ensure a smooth, professional and personalized experience no matter whether one is buying a car or coming in for service. We are thrilled that you had such positive experiences with us. It’s always our pleasure to serve you, and we look forward to assisting you again in the future. Thank you again for your positive review!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your review about Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we were able to provide you with a last minute oil change and pleased that it went so smoothly! Our team here is passionate about providing outstanding service and keeping our valued customers on the road in their well-maintained vehicles. We appreciate your kind words about our team and thankful for the opportunity to serve you. If there is ever anything else we can do for you, please don't hesitate to reach out. Thank you again for letting us know how we did!