Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for visiting Cumberland Chrysler Dodge Jeep Ram! We appreciate your kind words about our team's performance and we're thrilled to know that your service needs were handled promptly and efficiently. We'll make sure to pass on your compliments to all of our team members. We look forward to seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the five stars, and for taking the time to share your positive experience! We are truly grateful that you feel welcome and well taken care of here at Cumberland Chrysler Dodge Jeep Ram. Our team prides itself in offering quality service and a helpful, friendly demeanor. We're so glad that you have been satisfied with your experiences when visiting us, and we hope to continue providing consistently excellent services so that every interaction with us is enjoyable. Thank you for choosing our dealership!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review. We are so pleased that our staff made your visit to Cumberland Chrysler Dodge Jeep Ram an enjoyable one. Your satisfaction is always our top priority and we strive to give each customer the best possible experience. Thank you for trusting us with your car repair needs and for surfacing any feedback about the parts and repair timelines - we take such remarks very seriously in order to continue providing high-quality service. We hope you choose us again in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the kind words. We truly appreciate that your experience with us was top-notch. Friendly customer service is something we strive for here at Cumberland Chrysler Dodge Jeep Ram, and we're happy to hear that met your expectations. We look forward to seeing you again next time you need service on your vehicle!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your positive rating on our dealership at Cumberland Chrysler Dodge Jeep Ram! We are so glad that you had a pleasant experience with us and that your vehicle's oil change and check-up was successful. It is important to keep up on necessary maintenance, as it ensures your car runs smoothly and is safe to drive. We appreciate you entrusting us with your vehicle's care and hope to see you back here in six months for future work or car services. Thank you for being part of our community!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and five star review. We're delighted to hear that the work we did was performed in a timely and satisfactory manner. At Cumberland Chrysler Dodge Jeep Ram, we strive to make each customer's experience as pleasant, efficient and effective as possible. We appreciate your repeat business and look forward to taking care of all your vehicle needs in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a wonderful review! We pride ourselves on our customer service and it's great to hear that is being noticed. We are happy that you are finding your experiences with us so helpful and enjoyable. Our staff always strives to ensure that every customer has a pleasant, no-hassle experience in our dealership, and we appreciate hearing that this has been your experience. We look forward to serving you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us, we really appreciate it! It's wonderful to know that our staff was able to help you by accommodating your tight schedule. Our goal is always going to be making sure all our customers have a pleasant experience, and we're thrilled that was the case for you. If there's anything else we can do to help in the future please don't hesitate to let us know. Thank you again for being one of our valued customers!

swalls1 responded

Highly disappointed with work done on my brakes, had to replace back passenger side brakes a week after having work done. Pads had over heated, replaced by someone else.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us, we appreciate your feedback. We strive to provide our customers comprehensive repair service savings through our oil change purchase contracts. I apologize that this wasn't case in your situation and understand the disappointment you experienced. Our team will look into ways that we can improve on providing better value from our oil change contracts and make sure to communicate any updates available. If there is anything we can do to rectify your experience please let us know. Thank you again for your review!