Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind review of Cumberland Chrysler Dodge Jeep Ram! It is important to us that our customers always receive the best customer experience from our friendly team. We strive to go beyond the call of duty, to guarantee that our customers are satisfied each and every time. Thank you for recognizing this in your review, we really appreciate it!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave such a glowing review about your experience at Cumberland Chrysler Dodge Jeep Ram! We are pleased to hear that we could help make your service visit a success. We're grateful that our customer service team was able to make you feel welcome and taken care of, as well as provide timely and quality work. Our goal is to be your first choice in auto repairs and maintenance, and we understand that positive experiences like yours will help us reach that goal. Thank you again for choosing us; it means a great deal to us!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram, and for giving us an amazing 5-star rating! It's great to know that our Service department was able to meet your needs quickly and efficiently. We strive to make sure each customer leaves with a positive and smooth car-buying experience, so it's especially heartening to hear that we met your expectations. We appreciate you sharing your feedback with us, and look forward to seeing you again soon if ever you need us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram. We are glad that you found our service to be friendly and efficient - we strive to provide the best car experience possible! Your satisfaction is important to us and it sounds like we have been doing a great job meeting your expectations. We would love to help you with any future automotive needs you may have so please keep us in mind for all of your service needs. Thank you again for the five stars and for being an amazing customer.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about your experience with Cumberland Chrysler Dodge Jeep Ram. We are glad to hear we made you a happy customer and that you enjoyed seeing an old friend. We love creating connections between our customers and team members and it sounds like we were successful in doing that. It's our mission to provide an enjoyable shopping experience for all of our customers and your evaluation helps us get closer to achieving this goal. We look forward to continuing to serve you as part of the Cumberland family!

lkn4luv68 responded

Thanks for the response

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We are so pleased to hear that you had such an excellent service experience each and every time. Your satisfaction is our number one priority and we are delighted that our prompt, courteous service as well as our comfortable waiting area met your standards. Our team worked hard to make sure we provided the best possible service, and it's really great when customers like you take the time to bring their positive feedback. We look forward to seeing you on your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, and for being a loyal repeat customer of Cumberland Chrysler Dodge Jeep Ram! We are so pleased to hear that you have been pleased with the quality of our parts and the friendly, respectful service. Our team is dedicated to providing a superior customer experience and we really appreciate your feedback. We look forward to helping you find the perfect car for all your travels in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for taking the time to book an appointment with us here at Cumberland Chrysler Dodge Jeep Ram. We apologize that there was a confusion regarding the cost of the oil change and understand how frustrating this could have been. We're constantly striving for total satisfaction with all our customers so we will be looking into why this discrepancy occurred and how we can make it right in the future. Your business is important to us, so please let us know if there is any other way we can help. Thank you again for bringing this to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We are glad to have earned your five-star rating and humbled by your kind sentiments. It is our priority to provide a relaxed atmosphere, fast and accurate service, and maintain constant communication with our valued customers; this feedback lets us know we are succeeding. Our team works diligently each day to ensure every experience at Cumberland Chrysler Dodge Jeep Ram is satisfactory and we thank you for taking the time to let us know that was your case. We look forward to having you back again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram! We take great pride in giving our customers the best service possible, and we're glad that we met your expectations. We appreciate that you noted the friendly and helpful service you received during your appointment and understand that wait times are an important factor in choosing any service provider. In this instance, we thank you for taking the time to share with us that the process took a bit longer than expected. Your feedback is truly valuable as it helps us to provide a better overall experience for each customer who visits our dealership. We look forward to welcoming you back again soon!