Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving such a great review and for choosing to shop with us at Cumberland Chrysler Dodge Jeep Ram. We are very happy to hear that Christy provided you with the excellent service you deserved here and that you are pleased with your new purchase. Your happiness is our number one priority and we apologize if your experience prior to shopping with us was not up our usual standards. We thank you again for taking the time to leave this five-star review, it really means a lot! We hope to have the chance to serve you in the future as well.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review of your experience with Cumberland Chrysler Dodge Jeep Ram. We are delighted that our team was able to be friendly and quick during your service visit. We always praise our staff for living up to our high standards of customer care, service, and satisfaction and it is wonderful to have that praised further by our delighted customers! It means a lot to us – thank you! We truly appreciate it when customers provide feedback on their experiences, so thank you for letting us know how we could improve. We look forward to your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your outstanding review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your vehicle maintenance needs! We are so pleased that our knowledgeable staff was able to provide you with the high-quality service and oil that your vehicle deserves. We strive to ensure our customers have a great experience every time they visit us. Your feedback helps us both recognize and reward excellence throughout the dealership. Once again, we thank you for choosing Cumberland Chrysler Dodge Jeep Ram. Please don't hesitate to contact us if there is anything else we can do for you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us, we really appreciate your positive feedback! Our team works hard to ensure every experience with us is pleasant, helpful and courteous so it's great to hear that reflected in your review. Your words mean a lot and I will make sure they are shared with our amazing team. We're thrilled that you've found us trustworthy and easy to deal with, it's a priority of ours that every customer leaves feeling satisfied. We hope to continue serving you for years to come and thank you again for your kind words.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us. We appreciate that you trusted us with your time and your vehicle. We apologize that the recall repair was not able to be completed on the same day as it was outside of our control; however, we are glad that we could offer the oil change discount in light of this inconvenience. At Cumberland Chrysler Dodge Jeep Ram, we strive to provide our customers a top-notch experience beyond just getting their vehicles serviced or repaired. We look forward to the opportunity to serve you again and make sure that your visit is efficient and satisfactory every time.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience of servicing your car with us at Cumberland Chrysler Dodge Jeep Ram. We are extremely delighted to hear that our people made it a fast and easy process. We strive to provide our customers with the highest level of service and we're very glad you chose us; it means a lot to us. We hope you enjoy your car for many miles ahead, and we would love to have you back with us in the future for any servicing needs! Thank you again for taking the time on providing this review; it means a lot!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback. At Cumberland Chrysler Dodge Jeep Ram, we work hard to ensure that our clients have the best experience possible. We're glad to hear that you felt well attended to during your visit! We recognize that auto parts can be an expensive item, and we do make sure that those purchases reflect a fair and necessary rate of compensation for us and our team. That said, we're sorry to hear you felt that the part needed was overcharged and we will certainly look into it further. We value your opinion and feedback as it is important in allowing us to better serve all of our customers. Again, thank you for visiting with us and please don't hesitate to reach out if there is anything else we can do!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about our service department! We appreciate reviews like yours that show our commitment to providing topnotch customer service and fast-turnaround times. We’re happy to hear we were able to meet your expectations with such efficiency. Our service team works extremely hard to ensure all of our customers walk away satisfied, and it seems they succeeded in doing that for you. If there’s anything else we can do in the future, please don’t hesitate to reach out!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review of our dealership. We are delighted to hear that we exceeded your expectations and that your interaction with our team was pleasant. It is thanks to valuable feedback like yours that we continuously strive to improve our services. We understand how important it is to provide a friendly and helpful experience during each customer’s visit and we are pleased to hear that how effectively communicated and responded quickly. We look forward to helping you with all your automotive needs in the future and thank you again for taking the time to leave us a fantastic review!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram. We're sorry to hear about the issues you are having with your Stop/Start feature after we've replaced your battery. Our service team is prepared and trained to provide exceptional customer service and troubleshoot any technical issues that may arise. We strive to exceed our customers' expectations every time they visit us. I apologize that this was not your experience. Please reach out directly to our Service Department at 931-520-4121 so we can get your vehicle back up and running as soon as possible. Thank you for bringing this matter to our attention, we appreciate it.