Cumberland Chrysler Center Inc - Service Center

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! It pleases us to know we've provided you with a wonderful experience and we truly appreciate your kind words. We strive to provide helpful, accurate answers quickly and ensure our team provides a pleasant and professional customer service experience. We truly value your opinion as one of our treasured customers and thank you again for sharing your thoughts about Cumberland. It's feedback that helps us make sure we're always delivering top-notch customer service every day.

Cumberland Chrysler Dodge Jeep Ram responded

Greetings and thank you for your positive review! We're delighted to learn that you had a great experience when visiting our dealership! Our team is committed to always providing customers with the best service possible. We value your feedback and are thrilled that you will be returning in the future. If there's anything more we can do to make your experience even better moving forward, please don't hesitate to reach out! We look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We apologize that your air conditioning did not work as expected, and we are grateful for the opportunity to make it right. We know fixing an issue quickly and finding the most cost-effective solution is important, so we appreciate you bringing up Jason's comments with us. We're glad to hear that Cookeville Nissan could help get your vehicle working properly in a way that met your budget. Sometimes things don't go as planned, but we'll always strive to provide our customers with friendly service and honest solutions. It was an honor helping you find your perfect car - thank you for choosing Cumberland Chrysler Dodge Jeep Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a positive review. We are so glad that we were able to provide you with a dependable and timely experience. Our team of professional and courteous staff take absolute pride in delivering excellent customer service to our valued patrons and it truly encourages us to keep striving for even more excellence. We look forward to seeing you again soon at Cumberland Chrysler Dodge Jeep Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your recent visit to Cumberland Chrysler Dodge Jeep Ram. We apologize that it didn’t meet your expectations; we strive for customer satisfaction and feedback like yours helps us better understand our areas of improvement. We do take our data disposal practices seriously and ensure that all private information is correctly disposed of in accordance with mandated standards. We do use write-ups useful to our customers about their vehicles, and feel the fee associated is both reasonable and necessary. However, we recognize that it may appear arbitrary when a customer is not expecting it, and apologize if this caused confusion or disappointment on your part. We hope that you could forgive this incident, give us the chance to show you great service in the future, and turn your experience around with us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing your vehicle to Cumberland Chrysler Dodge Jeep Ram and for taking time to review your experience. We are so glad to hear that we fulfilled your time constraints and have been able to do good work for you in the past. Your satisfaction is our top priority, so we're very pleased when we get positive feedback such as yours! In addition, we sincerely appreciate that you recognize the efforts of our service coordinators who listen attentively and exhibit excellent follow-through on the provided services. Thank you for giving us a perfect five-star rating—it means a lot to us! We look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that the team in our service department was accommodating and helpful in getting the needed parts for your vehicle! It's always a great feeling when we know we've provided excellent customer service. Your kind words about Jason are much appreciated and we will be sure to share them with him. Thank you again for taking the time to provide such positive feedback. We hope you continue to have a wonderful experience here at Cumberland Chrysler Dodge Jeep Ram and look forward to seeing or hearing from you soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram! We are fortunate to have a dedicated team who strives to make each customer experience as convenient and efficient as possible. We greatly appreciate you choosing us for your service needs and are pleased Marlow was able to accommodate your schedule in a timely manner. Our team is always here to help with any of your vehicle needs, so don't hesitate to reach out the next time you are in need of assistance. Thank you again!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review! We're so pleased to hear how our team worked with you to find the best automotive solutions. Our dealership is committed to providing a great customer experience, and we hope that feeling comes across every time you stop by. We look forward to your return in the future when personal conditions change and we can work together again. In the meantime, please don't hesitate to reach out if there's anything we can do for you now. Thanks again for your support!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your positive review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive maintenance. We are delighted to hear that our team was fast and efficient, and that you were on your way with a changed oil in no time. Your satisfaction is always our number one priority, and we look forward to continuing to serve you for all of your car needs. Please don't hesitate to reach out if there is anything else we can do for you.