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Cumberland Chrysler Center Inc - Service Center

Cookeville, TN

4.6
503 Reviews
Call Service Center (931) 287-2971

503 Reviews of Cumberland Chrysler Center Inc - Service Center

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November 04, 2023

Last oil change was done here. But due to costs, decided to change my own oil. Went to change my oil on the truck and found my drain plug was rounded out and way over tightened. It More

by khanzlovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

I'm sorry to hear that the oil change you received from us delayed your oil-change efforts and caused additional frustration for you, due to a rounded-out drain plug. As a valued customer, we never want to add to your worries in any way. To show our appreciation for bringing this situation to light, we'd like to honor a discount for your next visit with us here at Cumberland Chrysler Dodge Jeep Ram. Please feel free to reach out directly and mention this review so that we can make sure you are well taken care of! Thank you again for taking the time to provide us with valuable feedback about your experience. Our team strives to ensure all customers leave fully satisfied.

August 30, 2023

Always so friendly and helpful. Customer service is a real stand out. I feel so comfortable bringing my car in. More

by HERTIEGERTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Hartbarger
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Oct 10, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Happy to be of service

August 20, 2023

I was very happy with the service was kept updated with the progress of the problems and what it took to fix the truck. I did not like the storage fee. More

by jeffery.keisling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about the service you experienced at Cumberland Chrysler Dodge Jeep Ram. We are delighted to hear that our team kept you updated with the progress on your vehicle and we appreciate your feedback. We understand it can be inconvenient when charges are not expected or planned, however storage fees allow us to keep providing the same level of service our customers have come to expect from us. Ultimately, we're always here to help work out an arrangement for everyone involved which better suits their needs. We strive to provide a five-star customer experience and hope you'll take advantage of our services soon in the future.

August 19, 2023

Poor diagnosis after having vehicle for three days. Didn’t go a mile till same problem happened More

by GREG.MORRIS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris
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Aug 26, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review, we appreciate the feedback. We certainly want a positive experience and apologize that wasn't the case here. We take our responsibility to diagnose and apply resolutions to any vehicle concern seriously. Pulling a vehicle in for a few days usually allows us more freedom to work with it, but unfortunately this wasn't able to resolve the issue in this case. We will have our teams look closer into what happened during your repair visit so something like this never happens again. This is unacceptable, and we are very sorry you ended up having such an inconvenience. Please reach out to us directly at (931) 520-4120 should your care to talk more in detail. We value your business and thank you again for bringing this matter to our attention.

August 18, 2023

The staff at the service center are always professional and very clear about the service procedures. The sales staff are top notch and very courteous and knowledgeable. More

by dunwalkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Block
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

We are thrilled to have had a great experience with the staff at Cumberland Chrysler Dodge Jeep Ram. We value customer feedback and it's what keeps us motivated to consistently deliver quality service, professionalism and knowledge. On behalf of our team, thank you for your kind words and 5 stars rating. We look forward to servicing all your car needs in the future!

August 18, 2023

They are really nice and friendly people, they answer any questions you may have. We have been going there for about 8 years. More

by PMDMCCLOUD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your review of Cumberland Chrysler Dodge Jeep Ram, we are grateful that you have been a customer for the last eight years. We strive to provide excellent customer service and it sounds like we're succeeding. We’re delighted our team could answer any questions you have had over the years and we hope to make your next visit even better. Thank you again for your support and loyalty!

August 18, 2023

Always helpful and on time . Friendly and kind . I feel comfortable as a widow going there. Because I know they can be trusted . More

by Joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All in service and the lady that takes your money are all kind . I don’t know names.
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Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your glowing review of Cumberland Chrysler Dodge Jeep Ram! We are so pleased to know that in an industry fraught with all sorts of uncertainties, you feel comfortable trusting us with your needs. Your kindness and patronage is appreciated as is your kind recommendation to others. The trust we strive to create through our helpful, friendly service culture is invaluable, and we are more than thrilled to have earned yours. Should you ever need anything else from us, please don't hesitate to reach out!

August 17, 2023

Good work at a fair price. Thought it took a bit longer than necessary. Reason for 4 stars instead of 5. More

by smckoin66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Light is 5 star
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Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review. We are pleased to hear that you were satisfied with the work we completed during your visit. We always strive to do our best in providing excellent auto repair and maintenance services with fairness in pricing, so it means a lot that you have noticed our efforts and rated us 4 out of 5 stars. Although it was not up to our preferred timing standards this time, we'll definitely improve on keeping our commitments for future visits. Thank you again for trusting Cumberland Chrysler Dodge Jeep Ram – we value your business and look forward to seeing you again soon!

August 17, 2023

Friendly people, accommodating service staff, and knowledgeable sales staff. Service department recently inspected my Jeep for a rear coil spring recall and replaced the original part which had been More

by CACDUDNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ?? Service Department. 5 stars
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Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to provide us with a review. We are thrilled to hear that you had such an enjoyable experience at our dealership. We always strive to provide customers with the best possible service and we are glad that our team was able to accommodate you in a timely manner. Your satisfaction is extremely important to us and we are grateful for your kind words regarding our Sales and Service department staff. We hope to see you back in Cumberland soon!

August 17, 2023

The service was timely, thorough, and painless. Confident,competent service experience. Staff professional and obliging. Thanks More

by JOSHUASTRICKLAND090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of Cumberland Chrysler Dodge Jeep Ram. We are delighted to hear that you had a stress-free and professional experience with our team. Our staff strive to provide the best customer service possible and we are pleased that you felt taken care of! We hope that in the future, should you ever need anything, don't hesitate to reach out. Thank you again for your trust and loyalty!

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