Cumberland Chrysler Dodge Jeep Ram

Great working with Paul. We bought a new Jeep Wrangler from Paul Dean. He did a great job, and he was patient with us as we drove several vehicles multiple times before settl We bought a new Jeep Wrangler from Paul Dean. He did a great job, and he was patient with us as we drove several vehicles multiple times before settling on the one we bought. More

Great experience. Service was fast. Go ask for Mike Cox!! Went to look at a car that we saw on the internet. Pricing was great. Went to lunch during our test drive and came back to the paperwork ready to sign Went to look at a car that we saw on the internet. Pricing was great. Went to lunch during our test drive and came back to the paperwork ready to sign.Service was very fast not like other dealerships that drag out the process. Our sales guy didn't try to talk us into something we didn't want with an outrageous payment. Be sure to ask for Mike Cox. He was outstanding!!! More

Bought toyota truck Had great time on my purchase of my tundra was easy to deal with and went over truck with me to make sure i was happy with it. Had great time on my purchase of my tundra was easy to deal with and went over truck with me to make sure i was happy with it. More

Great service I have bought many vehicles throughout my short adult life and have even bought multiple times from Cumberland Auto. They are by far one of my favorit I have bought many vehicles throughout my short adult life and have even bought multiple times from Cumberland Auto. They are by far one of my favorites to work with and I can be a difficult customer to deal with. They are always very polite and show great customer service no matter how many times I change my mind or want things a certain way. Absolutly my my favorite dealership in Cookeville. More

Best car buying experience I've had! I have bought a number of cars during my adult life, and my experience at Cumberland Auto was the best I've had. Before the purchase, I communicated a I have bought a number of cars during my adult life, and my experience at Cumberland Auto was the best I've had. Before the purchase, I communicated a number of times online with Katy Mantone, the internet salesperson at Cumberland, about a new Dodge Challenger that I was interested in. Katy was extremely helpful and provided important info about incentives and trade-in values. When I went to the dealership to test drive the Challenger, she was equally helpful and accommodating. During the purchase process, Andy Claborn was great to work with in finalizing the deal, and tried very hard to make a deal that worked well for me. I got a terrific deal on the Challenger, and a trade-in price that I doubt I could have gotten anywhere else in this area. Mike Dickenson took care of the financing in a very helpful and professional way. The entire dealership seemed dedicated to customer service and making the purchase experience an easy and pleasant one. As I was driving off in the new Challenger, Katy came outside and flagged me down to tell me that they had found an extra incentive on the price that had been overlooked. I came back inside and Mike rewrote the purchase documents to include the extra incentive, which saved me $500. Most dealerships would not have bothered to do this. More

Great group of people! Went to trade in my car , couldn't have had a better group of people to help me . The dedication and persistence of these guys was outstanding. They g Went to trade in my car , couldn't have had a better group of people to help me . The dedication and persistence of these guys was outstanding. They got me in a car , a nice car, and took care of me all within my budget . Which is far far more than I can say about other dealers in Cookeville that I visited . Andy Claborn , Katy Mantone , and Adam Eldridge were the ones who made this happen , I highly recommend them. Exceptional, great job guys and I will definitely be back ! More

Matt was great to work with on buying our Tahoe. We have bought a vehicle from Matt before would recommend him to everyone looking to buy a used car. He will take the time to answer all your question We have bought a vehicle from Matt before would recommend him to everyone looking to buy a used car. He will take the time to answer all your questions about the vehicles on the lot. More

Worst place I've ever been I love my truck I purchased a 2016 ram 2500 six speed. And had nothing but trouble. It all started when my air vent was broke from the moment I left. I love my truck I purchased a 2016 ram 2500 six speed. And had nothing but trouble. It all started when my air vent was broke from the moment I left. Then my transmission was making terrible clicking and gear noise. Found out a boot had not been put on the shifter correctly to damper the gear noise. Then fifth gear was grinding and kicking its self out of gear. Went to have a new transmission put it. I was assured that on a Monday I would drop my truck off at Cumberland Chrysler center and I would have a rental van waiting for me. I called Monday evening to make sure my rental car was there only for them to tell me they was NOT goin to fix my truck. They said I just must not be using the clutch. How strange? Cause the Friday before me and two techs went on a drive and they both agreed the trans. Was not taking fifth gear! Still have not been able to get my trans fixed and just looking for help!!!! Worst place ever. The main owner was totally disrespectful! I have asked for all my documents so I could show a lawyer and they will not send them to me. More

Fantastic experience!!! Started at the pre-owned section with Paul Dean. Paul was very helpful, patient, and courteous. Later that day we ended up at the new vehicle section Started at the pre-owned section with Paul Dean. Paul was very helpful, patient, and courteous. Later that day we ended up at the new vehicle section looking at 2016 Ram Trucks. Trey Hunter was on the lot with us and was able to answer all of our questions and explain the various options available. Trey knows what he's doing and really has a knack for making a person feel comfortable. He then introduced us to Andy Claborn who proceeded to go over all of the numbers with us, including various rebate and financing options. We ended up going back the next day and purchasing a new Ram truck. Randy Callis took care of us that day with the final paperwork, after which he introduced us to Mike Dickenson for the financing paperwork. EVERYONE we dealt with at Cumberland Chrysler was very professional, courteous, knowledgeable, and friendly. Even those not directly involved in the transaction had a "hello" and a smile. 63 years old and I FINALLY had a pleasant experience at a dealership! The staff has a way of making you feel at home. I would highly recommend Cumberland Chrysler to anyone in the market for a vehicle. More

Trey and Andy were best and worked very hard for us. Every car dealer I have ever delt with in the past have been horrible experiences. Trey Hunter, Andy Claborn, and the finance gentleman were the best Every car dealer I have ever delt with in the past have been horrible experiences. Trey Hunter, Andy Claborn, and the finance gentleman were the best car dealers I could have asked for. They all worked very hard to get us a good deal on the best vehicle for us. I would highly recommend buying a vechile from Cumberland Crystler just because of these guys. You could tell they were genuine in their care about us, which is a very rare find on a car lot. It greatly appreciated and I hope it doesn't go unnoticed. More