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Cumberland Chrysler Dodge Jeep Ram
Cookeville, TN
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 827 reviews
May 20, 2019
bad service just got a new jeep no trouble yet but went back traded for 09 dodge 2500 paid $20,000 drove it a little over miles trans lock in 4th gear went back just got a new jeep no trouble yet but went back traded for 09 dodge 2500 paid $20,000 drove it a little over miles trans lock in 4th gear went back asked if there was any way they would help me I did sign as is on it but they told me they didn't make any money on it so it was problem so don't buy anything used,also asked for car fax three time still did not get one. More
by dcarsb
May 18, 2019
Excellent Kris and Daniel provided excellent customer service. Had complete brake job done including calipers and rotors. Grand Cherokee driving like new again. Kris and Daniel provided excellent customer service. Had complete brake job done including calipers and rotors. Grand Cherokee driving like new again. Thanks guys! Will return for more service. More
by Bob
Employees Worked With
Kris and Daniel
April 18, 2019
Wonderful Experience Jeep problems on our way home to Virginia from a Motorhome Rally in Fredericksburg, TX. These folks went out of their way to help us get back on the Jeep problems on our way home to Virginia from a Motorhome Rally in Fredericksburg, TX. These folks went out of their way to help us get back on the road. Kris Hartbarger, Service Advisor and the service mechanics were beyond great. We felt like family! 100% recommend Cumberland Chrysler Center. More
by Waddells
Employees Worked With
Kris Hartbarger
April 08, 2019
Beyond The Call of Duty The staff at Cumberland Auto went beyond the call of duty to repair my 2011 Grand Cherokee Jeep that has 432,500 miles. Mike Martin and Wayne were ex The staff at Cumberland Auto went beyond the call of duty to repair my 2011 Grand Cherokee Jeep that has 432,500 miles. Mike Martin and Wayne were extremely helpful. Randy Callis was also very helpful. I will buy another Jeep from Randy and will look forward to having my vehicle serviced at Cumberland Auto again in the future. I have total confidence in this dealership team, and I highly recommend them to anyone. More
by BDMAN
March 05, 2019
Great Experience As usual my experience at Cumberland Jeep has been great and thanks to Logan Allen for my new dodge truck. He worked hard and got it done for us. 😁� As usual my experience at Cumberland Jeep has been great and thanks to Logan Allen for my new dodge truck. He worked hard and got it done for us. 😁😁😁😁😁😁 More
by Buzzman
Employees Worked With
Logan Allen
March 02, 2019
Amazing experience If you go here make sure to talk to Logan Allen. He is great and full of information. If you need a new vehicle I recommend going here! If you go here make sure to talk to Logan Allen. He is great and full of information. If you need a new vehicle I recommend going here! More
by Lorena
Employees Worked With
Logan Allen
March 02, 2019
Service Manager is difficult to deal with Multiple times we have had to have Dodge service our truck, and multiple times we have had issues contacting the service department. We would be disc Multiple times we have had to have Dodge service our truck, and multiple times we have had issues contacting the service department. We would be disconnected, left voicemails, but no call backs. We have had to physically come to the store to get an appointment made. The service manager makes it hard to get our truck worked on due to lack of caring. He constantly puts us on hold, lazily clears our check engine light instead of fixing the issue, made us wait for a part to come in for a recall, only to find out there was no part needed to fix it. We have asked to speak to his manager multiple times but never get a call back. If you have a big truck and live in Cookeville, go to RLC. They have won our service and Dodge has lost ours. More
by ninjagirl650r
Employees Worked With
Dodge Service Manager
December 13, 2018
Greatful and Helpful!! Mark was a great help to me and my fiancée and I am so happy with my new Jeep Cherokee!! He knew what vehicle to turn me toward!! Mark was a great help to me and my fiancée and I am so happy with my new Jeep Cherokee!! He knew what vehicle to turn me toward!! More
by Chavis12
Employees Worked With
November 07, 2018
Purchasing a jeep Mark and Andy made this experience so easy and pleasant and was honest with me and my family the entire time. Everyone at this dealership is so friend Mark and Andy made this experience so easy and pleasant and was honest with me and my family the entire time. Everyone at this dealership is so friendly and helpful! More
by caitlynbolin
October 31, 2018
Buying a new car Well first we went to Knoxville Toyota, we were going to try small suv, but our car fob wasn’t working, bought new one so we asked two salesman not wo Well first we went to Knoxville Toyota, we were going to try small suv, but our car fob wasn’t working, bought new one so we asked two salesman not working with customers. They said we had to make appointment, we live in Crossville so we left. Next day we went to Cookeville and went to Cumberland Chrysler. We tried all the small suvs but only one had the features I wanted. Cody showed me the Toyota, not electric front seats, so he took us to Marcus who showed us the Jeeps and the Jeep Cherokee overland, didn’t have color, they called around and found one. Great service and great people. More
by Lynneiam
