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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

August 09, 2022

Nice professional staff. Need better communication when ordered parts come available. Would be helpful if they offered a shuttle service or loaner vehicle. More

by MARMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review our dealership

August 09, 2022

Jason and his crew is awesome he keeps our trucks running with anything we need More

by CANTRELL220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason wright
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your recent visit to our dealership

August 09, 2022

They took me in almost immediately and told me it would be 30 minutes. It was !! Great svc More

by VICKIELOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write this review

August 09, 2022

I had a great experience at Cumberland! Everyone was extremely nice and not pushy. They ultimately made the process seamless for me and that is why I purchased my vehicle from here! More

by KRISTIN.SMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

August 09, 2022

Fast and easy. Wait was short and everything seems to be working like it should. More

by CR202319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for posting this kind review

August 09, 2022

Good communication, he discussed the issue about the rocker arm in detail. I appreciate his honestly about not replacing the cam More

by ksixbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Garrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your recent visit to our dealership

August 09, 2022

I get money once a year for repairs. Took truck there to clear problems. When i picked it up some problems were left. They said it didnt have enough gas. I spent over 600$. They could ha More

by skipperwilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrible. They were invisible. I delt with service.
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your automotive needs. I'm sorry to hear that our service department did not meet your expectations. We strive to provide excellent customer service and work diligently to ensure all repairs are completed properly and to the customer's satisfaction. It's our hope that you will allow us the opportuinity to make it up to you on a future visit.

August 09, 2022

Always helpful with any problems that we have had with any of the cars that we have bought there More

by PREED0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We couldn't ask for nicer comments, thank you so much for taking the time to share

August 09, 2022

Very helpful with fixing my Pacifica and taking it back in when the check engine light came back on More

by nmkiesel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for this great review

August 09, 2022

Great customer service. The staff was very friendly and answered all my questions. They fit me in without an appointment. More

by mmptak09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Dobson
Aug 13, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your time and the extra effort it takes to provide your feedback

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