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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

August 24, 2022

The people are great and go above and beyond to make you feel like you are special More

by ETMSTHURMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

It was a pleasure to read about your recent visit to our dealership

August 24, 2022

Best dealership that I have ever encountered Mark Shirk Rules baby!!!!!!!dows it like no one else More

by TAZERBUTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for sharing

August 20, 2022

I am from out of State and had car trouble. So thankful that my vehicle was repaired quickly. Everyone was friendly. More

by luckypenny1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

luckypenny1066 responded

I am from southwest Michigan and was headed to Sparta, TN. My Jeep was having issues. I called the Jeep dealer in Sparta when I was experiencing trouble to see if they could help. They declined as they were booked. I called Cumberland and they said they would check it out if I could get there. When I got there, they did a diagnostic check. Isolated the issue and said they could fix it the next morning. They gave me a courtesy car to use until the next day. Thanks for helping me with my Jeep. I am very grateful that you took the time to fix it and get me back on the road. I am so happy.

August 20, 2022

They were happy to help me figure out my issues. They were thorough when explaining what they worked on and fixed. More

by elywill9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure of his name, but the man that works at the first desk when you walk in the door where you drop off for work/oil change.
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review.

August 20, 2022

I have bought and serviced vehicles at this dealership. The sales people are always so friendly and not pushy like other dealers. I have received fantastic deals. On top of that, the service dept. has alwa More

by RPALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Wright
Aug 25, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We're happy to have you as a customer and we're grateful for your business. We'll pass along your compliments to our sales and service teams. We hope you'll continue to choose Cumberland Chrysler Dodge Jeep Ram for all of your automotive needs.

August 19, 2022

It was quick to get in and quick to get out and plan to return in the future. More

by KatieB.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are delighted to hear that your visit to our dealership went so smoothly

August 19, 2022

Polite, friendly service staff,quick and good communication while my Jeep was there Treated fairly by all. More

by mtruxfan56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris in service/parts
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for taking the time to share

August 18, 2022

Awesome service, quick to get it done, let me know I'm about to need tires. More

by hmjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in the service dept
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are pleased to hear our team did their best to make sure you were taken care of

August 18, 2022

Service writer did not take time for customer concerns after the requested work has been performed. A detail written break down of needed work was not given. The charges for the work performed (estimate) More

by konag
Recommend Dealer
No
Employees Worked With
Service writer.
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, we're sorry that your experience with our service writer wasn't up to par. We'll definitely be looking into what may have caused this and make the necessary changes so that it doesn't happen again. In the meantime, please feel free to give us a call at 931-520-4121 should you feel a phone call would be helpful.

August 17, 2022

Always get my Jeep serviced at Cumberland as long as I’ve had it and never had any issues. More

by BJRAY927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 20, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking time to leave us a great review

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