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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

4.6
827 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 827 reviews

September 30, 2022

I've always been satisfied with their service department and this was no exception. Quality throughout and a thorough rundown on service performed. More

by jager.robert72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, but the service folks were great.
Oct 01, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share

September 30, 2022

Mike and the staff in the service department were great to deal with and took care of our concern very quickly. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 01, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Its great to know that Mike and the team were able to provide such a wonderful experience

September 29, 2022

Always reliable friendly and professional. I have bought every vehicle I own at this dealership and continue to have them serviced there. More

by CROCODILEHUNTER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Callis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Jason, Chelsea Davis
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We cant thank you enough for taking the time to share

September 28, 2022

Usually when I have service work done the man who oversees the work order goes over results. This time the man handed me my paperwork said you need to pay out in the hallway. I had ask for them to More

by RHONDAMAINORD
Customer Service
Recommend Dealer
No
Employees Worked With
Have no idea did not introduce themselves
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram for your service needs, and I apologize for the poor experience you had. Our service advisors are typically more than happy to go over the work that was done on your vehicle with you, and I'm sorry that wasn't the case in this instance. I'll make sure to pass along your feedback to our management team so that they can address this with our staff. Thank you again for choosing us as your dealership, and we hope to earn back your business in the future.

September 28, 2022

Worked me in next day. Told me what they were goin to do to my truck. Told me the prices for the services I needed and got me back on my way quickly. Very nice experience. More

by DERIKMILLER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your feedback

September 28, 2022

They are really good people you can tell that they care about your safety and check everything we appreciate them More

by LISACOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review our dealership

September 27, 2022

I always get excellent service. I DO NOT LIKE ANSWERING SURVEYS THOUGH. This will be the last one I’ll respond to. More

by shaverd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share

September 27, 2022

The folks at Cumberland Chrysler take good care of their customers. I have had a couple issues w my Jeep Grand Cherokee and Mike in the service department has taken good care of us. More

by JENNIFERHUDSON05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for posting the review

September 27, 2022

Always take both of my vehicle's to the dealer and they have given me wonderful service and treat me with care and respect. I recommend them to anybody. More

by langfordch51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug,
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your the words

September 27, 2022

Very reliable dealership and the service is always on point! The guys are very helpful in explaining what work was done, and to me that's amazing!! Definitely worth it! More

by JENNYLYNN_30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Martin, Jason wright, Gary Dodson, and Kris Hartbarger
Sep 29, 2022 -

Cumberland Chrysler Dodge Jeep Ram responded

We are grateful for you taking the time to share your experience with us and this audience

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