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Culver City Volvo Cars- Service Center

Culver City, CA

4.9
558 Reviews

558 Reviews of Culver City Volvo Cars- Service Center

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March 13, 2025

Martin always provides exceptional service. From drop off, service updates to pick-up, I'm more than satisfied every time. He makes driving a Volvo worth the price!! More

by Cheryl Bohannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Very clear explanation of diagnostic findings; courtesy; advocacy on my behalf; excellent and timely communication; excellence in repairing problem. More

by meharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Culver City Volvo Cars responded

Thank you for the wonderful feedback! We're glad to hear that you had a clear, courteous, and communicative experience with us. It’s great to know our team was able to advocate on your behalf and resolve the issue efficiently. We appreciate your trust and look forward to helping you again in the future!

February 22, 2025

Always bring my Volvo here to get serviced. They are not only great people but they do a thorough job. And what’s more, if I bring it in first thing in the morning, it’s done in an hour or two More

by mullitt3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Culver City Volvo Cars responded

Thank you for your loyalty and kind words! We're glad to hear that you consistently have a positive experience with our team and that the service is both thorough and efficient. We appreciate your trust in us to take care of your Volvo and look forward to seeing you next time!

January 24, 2025

Volvo Culver City is my go to repair dealership. I began a recent day with tire trouble and they were able to get me in that day for repair. They replaced my tire in under two hours and saved us fr More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Culver City Volvo Cars responded

Thank you for your wonderful feedback! We’re so glad we could get you in quickly to resolve your tire trouble and make the process as smooth as possible. We’ll be sure to pass along your appreciation to Martin for his hard work. We’re always here for your future needs, and we truly value your trust in Volvo Culver City!

January 23, 2025

Terrible service dept. One year after I purchased my new Volvo from Culver City, a sensor started going off. It took me a FULL YEAR and three visits for them to admit to a More

by madatvolvo
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Culver City Volvo Cars responded

We sincerely apologize for the frustration and poor experience you’ve had with our service department. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been for you. We deeply regret that it took multiple visits to resolve the issue and that you didn’t feel valued as a customer. Your feedback is important, and we will be addressing this internally to ensure improvements are made. We truly appreciate your past business and are sorry to hear we’ve lost your trust. If you’d like to discuss this further, please don’t hesitate to reach out.

January 18, 2025

This was my first time to visit Culver City Volvo. The experience was exceptional! I so appreciate them honoring a free service that had expired. Thank you for making this first time Volvo owner a hap More

by Stephspar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Carle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Culver City Volvo Cars responded

Thank you for sharing your experience! We’re so glad to hear your first visit to Culver City Volvo was exceptional. It’s our pleasure to honor the free service and help make you a happy Volvo owner. We look forward to serving you again in the future!

January 12, 2025

Martin Munoz provided great customer service. He is topnotch and was able to explain everything very clearly. Always like working with him. More

by riang13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Culver City Volvo Cars responded

Thank you for your kind review; we are happy to pass along your comments to Martin and the team here at Volvo Cars Culver City! If you need anything else from us, please feel free to give us a call. We are always happy to help.

January 07, 2025

It was a good experience. Pricing is higher at the dealership, but overall, a good experience. More

by amylaue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Culver City Volvo Cars responded

Thank you so much for your review and recommendation. Please don't hesitate to reach out if you have any questions.

January 04, 2025

Always the best customer service! I trust their work 100%. Reliable, efficient and detailed. They also provided a rental. I love the video the service center sends you to see what is More

by SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Carle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Culver City Volvo Cars responded

Thank you for your confidence in Volvo Cars Culver City, and for your business. We are thankful to have you as a customer.

December 29, 2024

I could go to other dealers but Martin Munoz is a true professional who provides excellent customer service. More

by armandopaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Culver City Volvo Cars responded

We're so happy to hear you had a wonderful experience. Thank you for the great review of Martin! We'll be sure to let him know to keep up the good work

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