Culver City Chevrolet - Service Center

Could not be more disappointed. I requested remote start and was quoted a price, parts were ordered, and I came back to get it programmed. Turns out the service tech ordered the wrong parts (regular key fob and was quoted a price, parts were ordered, and I came back to get it programmed. Turns out the service tech ordered the wrong parts (regular key fobs and not remote start fobs). The work took 2 1/2 hours though I was told it would take an hour, and when I paid and got my car, realized I had normal fobs. The service tech came out and tried to remote start my car - only to realize they were not remote start fobs. Then, he and the manager came back to tell me that I asked for the wrong thing! I asked for and discussed remote start with multiple people at the dealership. The tech even pretended to try to remote start my car with the wrong fobs before realizing his error and trying to cover his own xxx. We all know what I requested. I have a very high tolerance for mistakes and errors as long as people just own up to their mistake, apologize, and try to make it right. Instead, I got blamed somehow and then, your team had the nerve to tell me it would cost $700 to get remote start. Call literally any other Chevrolet dealership in Los Angeles and they will tell you that the remote start kit + labor costs between $300-400. I asked for a refund, and here we are 3 days later and I still have not been fully refunded. What kind of business can’t authorize a refund?? You can charge people but somehow no one has a clue how to refund a charge. Get it together. You run a business. You’re either xxxxxxxxxxxx me or really don’t know what you’re doing. I had a terrible experience with Hooman and Nissani bros. who owned the dealership before. Now it seems that Culver City Chevrolet is just as shady and terrible as the previous ownership. I couldn’t be happier that I am moving and will have a new local dealership to work with. More

Jordan Rathman gave me exemplary service.I hopefully in the future when my car does get serviced, she will still be available. Thank you Jordan. the future when my car does get serviced, she will still be available. Thank you Jordan. More

Just poor service from almost the beginning. Had no idea the dealership was no longer Nissani Bros and it shows. Never had problems before now. the dealership was no longer Nissani Bros and it shows. Never had problems before now. More

Excellent service advisor Jordan Rathman. She stuck with the problem of why my engine light kept coming on. She remembered all the details of my case, and would‘t stop working on it until the problem was s the problem of why my engine light kept coming on. She remembered all the details of my case, and would‘t stop working on it until the problem was solved. More

Jordan my contact was over and above helpful. She made the process seamless and easy. The car came back fixed and I’ve had no further issues. the process seamless and easy. The car came back fixed and I’ve had no further issues. More

Thanks to Lucio Barraza, Luis Hernandez CHP CHEVY TAHOE was back in service for a weekend detail highly needed by Area Command Outstanding Superb Services. was back in service for a weekend detail highly needed by Area Command Outstanding Superb Services. More

I just got off work and one of the guys that works with me was riding his car behind me. He called me to let me know that my brake lights were out. That made me very uncomfortable so I headed to Culver ci me was riding his car behind me. He called me to let me know that my brake lights were out. That made me very uncomfortable so I headed to Culver city Chevrolet and was hoping they could take me in right away which they did to my surprise. Within the hour I was back on the road. Staff was very courteous and friendly. More

They were very good and professional they finished the job. job. More

Jordan did a thorough job helping with the warranty issues in Service issues in Service More

Good job as always and the wait wasn't long. More