Culver City Chevrolet - Service Center

Very poor customer service. Left off the vehicle first thing in the am. Didn’t get a call back to explain what needed to be done until the pm. Unreadable price. Won’t be back. thing in the am. Didn’t get a call back to explain what needed to be done until the pm. Unreadable price. Won’t be back. More

They lied about a 35,000 miles service which GM Corp said is not a service or a recommendation. Suppose to be charged 49.95 for oil change which is on paperwork but charge $72.10. Store manger and rep Jordan is not a service or a recommendation. Suppose to be charged 49.95 for oil change which is on paperwork but charge $72.10. Store manger and rep Jordan refused to call me back. Also didn’t do both keys for recall or even ask. Very disrespectful, bait and switch and filing with better business and dept of auto repair for not following license recommendations. Abhorrent business and sales tactics for lying to customers More

This guy are SCAME my fuse burned to my tech short it o and try to replace my all Ignition module and some other part and try to replace my all Ignition module and some other part More

Excellent service top-notch staff from the service people that first greet you to the mechanics and the cashiers extremely friendly. This dealership goes above and beyond.. that first greet you to the mechanics and the cashiers extremely friendly. This dealership goes above and beyond.. More

Service (Manger Luis) and staff are incredibly rude. Accused me of fraud by trying to use a GM corporate coupon. For a whopping $20 off an oil change. He said it could be from another dealer. It was cle Accused me of fraud by trying to use a GM corporate coupon. For a whopping $20 off an oil change. He said it could be from another dealer. It was clearly from GM and had my make/model and 8 of my VIN on the coupon. Anyway, I went to valvoline and it was an easy process. Stay away from this place. More

No Complaints friendly professional staff safe environment practiced safe distancing abided by COVID-19 policies speedy services respectful employees who listened very understandable will return environment practiced safe distancing abided by COVID-19 policies speedy services respectful employees who listened very understandable will return More

Great customer service, quick and easy!!Will definitely Great customer service, quick and easy!! Will definitely be a returning customer. I was also able to do a few test drives while I waited! Great customer service, quick and easy!! Will definitely be a returning customer. I was also able to do a few test drives while I waited! More

I have had my two new cars serviced at CC Chevy and am very disappointed in their service department. The cars were NOT returned as promised and I had to call Corporate to have a warranty issue resolved. very disappointed in their service department. The cars were NOT returned as promised and I had to call Corporate to have a warranty issue resolved. I do NOT recommend this facility for ANY REASON! Good luck to you if you do... More

This was the worst customer service I have ever seen. I have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car in for an oil change, we were told it was completely free. Otherwise, we wouldn’t have taken a day off work to drive from Northridge to Culver City for an oil change. We get there and are told we need to pay $45 for a tire rotation… we didn’t want it but were told we’re in a VIP program and these are conditions we need to comply with. If we were told there’s an additional fee, again we wouldn’t have gotten to Culver City. Anyway, after being given an explanation, my sister and I go to separate cashiers… I get charged $45.99, my sister gets charged $49.99!! We were very frustrated by this point, we call the manager again he says fine we’ll respect the $45.99 price for both. However, I did say I will write a review which apparently offended the manager who acted as if he is the owner of the company. He says I decided I’m not going to service either vehicle and that I don’t have a right to write a negative review because it will effect his team. How dare he! I have every right to write and say what I think after being lied to and dragged down to Culver City. That’s when my mom came and literally begged that manager to service our cars. My sister and I could’ve cared less… we would’ve gladly taken our car elsewhere and paid double if necessary as long as we weren’t deceived. That manager even went so low as to tell the employees… you work for me so go and bring their cars! My mom refused to leave and that stubborn manager finally gave in. He serviced both vehicles, without charging any additional fees. At the end, we were not given vouchers for a free car wash, which we were also promised, and we didn’t even bother asking for it… let him keep it. He was speaking to us as if the money for the services was coming out of his own pocket and he is doing us a favor. What kind of manager and what kind of customer service???! I didn’t even bother writing a negative review for others to see, but since I was given this opportunity I took it. How dare he speak to us or even “his employees” as if we’re below him or for voicing my opinion…. Positive or negative that is my right! He even went as far as saying he is removing us from being VIP…. Again who gave him those rights without even asking us if we would like to be removed! Let him remove us… it’s not like we’ll be going back there or leasing from Chevy again. To be honest, I’ve been to the van Nuys location for servicing, and I cannot complain of their customer service… very nice and respectful!! It was so bad that another customer waiting for his vehicle said to us, I hope you guys have a better day. We were even afraid he might not have serviced our vehicles correctly, but as God fearing people we gave him the benefit of the doubt and pray that everything was done right. I hope we never encounter a similar situation again. I apply for the lengthy message, but we don’t like to be deceived or belittled by people who are in no way above us. Thank you for your time! More

Luis in Service was professional and knowledgeable. The work on my car was done quickly and thoroughly. I would definitely return for service at this dealership. The service department could Use more div work on my car was done quickly and thoroughly. I would definitely return for service at this dealership. The service department could Use more diversity. More