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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,486 Reviews

1,486 Reviews of Culver City Chevrolet - Service Center

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May 30, 2021

The quick brown fox jumps over the lazy dog" is an English-language pangram—a sentence that contains all of the letters of the English alphabet. Owing to its brevity and coherence, it has become widel More

by jarimpersonlynn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Culver City Chevrolet responded

Thank you for the 5-star rating! We appreciate your business and look forward to serving you again. - Customer Service, Michelle M.

May 28, 2021

Great communication and fast service! I had my oil changed and a recall serviced and both were done within a day and I appreciate that More

by charleyfeldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Culver City Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Culver City Chevrolet! Thanks again for the feedback, and have an amazing day! - Customer Service, Michelle M.

May 28, 2021

Worst service. The girl in service starts to scream at me and gave me attitude when i kindly ask when my car will be ready since it was past the time they told me. I will not come back. I had an appointment More

by ZM16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Culver City Chevrolet responded

We've noted your concerns and discussed what we can do to improve these processes. You’re absolutely correct, the oil change should not have taken that long, and service time varies for many reasons not connected to the actual task, but it's our job to minimize your inconvenience -- or eliminate it entirely. We're working on that. Please don't hesitate to call us at (424) 216-7438 if you have any other questions or concerns. – Customer Service, Michelle M.

May 28, 2021

I'm glad to see a woman work the service drive like Jordan does, it sure does make a difference on customer service. She is overall very good don't get confused with customers who want free services at More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Culver City Chevrolet responded

Mike, thank you for your kind words and this wonderful review! Jordan is a great asset to our team. We hope to be of service to you again in the future. Best wishes, Customer Service, Michelle M.

May 27, 2021

They get stuff done and it might not be the cheapest solution but they get it done quickly and professionally. All good, thank you very much More

by Theo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Culver City Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction, Theo! Thank you, and have a fantastic day! - Customer Service, Michelle M.

May 27, 2021

I had an amazing experience with Chevy Culver City, I plan to keep coming back there, Jordan R., answer all the questions I thought I had, simply amazing More

by TahoeG2021
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Culver City Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Culver City Chevrolet! - Customer Service, Michelle M.

May 27, 2021

Appreciate the service advisor, Ruben's, helpfulness and commitment to scheduling necessary regular servicing. Vehicle ready to be picked up in timely manner, with everything completed. One minor glitch - a More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Culver City Chevrolet responded

Dan, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Customer Service, Michelle M.

May 27, 2021

Great service in and out record time, always come by with Ruben to do general maintenance since I have the VIP program if you know how it works then you'll save some $ More

by Yuridia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Culver City Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad you're enjoying your VIP experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Customer Service, Michelle M.

May 26, 2021

My service was much better than last time. Jordan helped me out with a payment plan. But my car still has a small jerk when it idles. Thanks! More

by LATISHA1195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Culver City Chevrolet responded

Thank you so much for sharing your kind words about Jordan. We value your business and look forward to seeing you in the future! Thanks again! - Customer Service, Michelle M.

May 26, 2021

The dealership failed to meet the requirements of Chevrolet’s tire price matching guarantee. They also no longer provide a ride or pay for an Uber if you are not waiting for service. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Montiel
May 28, 2021 -

Culver City Chevrolet responded

We appreciate your review, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to make this up to you. Please contact me at (424) 216-7438 so we can make your experience a positive one. – Customer Service, Michelle M.

May 28, 2021 -

Carl responded

Michelle, Your phones are apparently still down, so there is no way to reach you. I have left two messages for you with the receptionist, as that is apparently the only working number at your dealership, and e-mailed you twice. You have not responded to any of my e-mails or messages. I now have an assigned member of the GM customer engagement team, but if you'd like to resolve this issue without their assistance, please reach out to me. I am still hoping that your dealership is willing to honor Chevrolet's tire price matching guarantee policy. Thanks

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