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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,486 Reviews

1,486 Reviews of Culver City Chevrolet - Service Center

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June 09, 2021

A really warm welcome wonderful staff and fast service. A very nice experience and a great convenient location. I think it's a great place to go to. More

by endrem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Santillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales, Oscar Gutierrez
Jun 10, 2021 -

Culver City Chevrolet responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit! - Customer Service, Michelle M.

June 09, 2021

Friendly customer service, Didn't have to wait to long..serve my car right away. Was able to help me, figure out a service I had on my car apps. More

by MARYSOLDIES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Culver City Chevrolet responded

Thanks! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words. We hope you continue to choose us for any of your future car needs! - Customer Service, Michelle M.

June 07, 2021

Very pleasant experience top-notch service I recommend this dealership to any of my friends.. The service mechanics are great I feel extremely comfortable letting them work on my service vehicle it's More

by HYDROMANROOTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo mechanic
Jun 08, 2021 -

Culver City Chevrolet responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Customer Service, Michelle M.

June 06, 2021

Even though there is plenty of mixed reviews, my personal experience with the service department has never been bad. I understand if you have a new car it is going to cost time and money to maintain that lux More

by ms.arellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Culver City Chevrolet responded

Thank you for your positive comments about our dealership and our service department! We truly appreciate your business. Please let us know how we can continue to help with your car and service needs! - Customer Service, Michelle M.

June 05, 2021

Better service experience than last year... the service advisor actually explained the report to me in detail, also he recommended me a great food spot to try if i got hungry meanwhile my car was getting s More

by vijann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Culver City Chevrolet responded

Thank you for the very kind words! Luis will be delighted to hear that he was a pleasure to work with. We are lucky to have him on our team. Please come back and see us for any of your future car needs! - Customer Service, Michelle M.

June 05, 2021

This was my first time coming to Culver City Chevrolet for a recall where they ask you for your information they give you paper work before and afterwards from 7:00am to 5:00pm More

by ginam_williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Culver City Chevrolet responded

Thank you for the high star rating! We appreciate you taking the time to let us know how we are doing. Thank you for your business and we hope you continue to choose us for all of your car needs in the future. - Customer Service, Michelle M.

June 04, 2021

Seems like the new owners (I understand from late 2020) are driving this dealership into the ground. I've been happily going there for a decade (over the previous 2 owners) but as of my last visit in May 2 More

by Jillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle (customer service?) Alex Cuevas, Ashley (reception), Luis Hernandez (new manager), Jose Gudiel
Jun 07, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to fill out a review, Jillian. We are very sorry to hear this and would like to reach out to you privately to try to resolve the issue. We value your business and hope to have another chance to show you our appreciation and take care of any other car services for you. Please contact us at (424) 216-7438 when you have a chance. -Customer Service, Michelle M. (424) 216-7438

Jun 07, 2021 -

Jillian responded

Michelle, you are part of the problem. You were one of the people I was transferred to weeks ago, I left a message and you have still never called back. I have called the number you mention above three times today (6/7/21) and no answer. You are proving my point about your lack of customer satisfaction. I do hope you guys can get your act together or my Chevy will be at the Ford dealer on Centinela where my husband goes and they are fantastic.

Jun 17, 2021 -

Jillian responded

This new dealer does not care anymore. It is not a good dealership yet. Hopefully they can get their act together. Chevrolet HQ is being made aware of the details of the multiple issues the dealership is hopefully going to resolve. But for now, they have a long way to go.

June 04, 2021

REUBEN WAS GREAT, VERY ACCOMMODATING AND VERY NICE. I WAITED OVER 3 WEEKS FOR MY CAR PART, THAT SUCKED! OTHER THAN THAT, IT WAS A PLEASURE. More

by TSR-ONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us. Ruben will be happy to hear your kind words! Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. - Customer Service, Michelle M.

June 03, 2021

The service are excellent starting with the person to take my car since the first time was so friendly and take car about my needs her name is Jordan More

by JHRODROCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs. - Customer Service, Michelle M.

May 30, 2021

There was a recall for the seatbelt on my vehicle. I was in and out super fast. The staff was super courteous. My vehicle was parked ready for me. More

by mayo926
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Culver City Chevrolet responded

Thank you for choosing Culver City Chevrolet as your first choice for all your automotive needs! Thank you, and have a fantastic day! - Customer Service, Michelle M.

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