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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,569 Reviews

1,569 Reviews of Culver City Chevrolet - Service Center

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August 28, 2021

The first time I tried to make an appointment it was never confirmed. When I called back they said it didn't make it on the schedule so I had to reschedule for a couple of weeks later. I would have also More

by Sunnysideup.t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give me a call at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 27, 2021

Great job with my car. Great customer service I will be back. To get my car worked on. Keep up the good work. Thank you More

by LEEMONICA83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevrolet for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

Aug 30, 2021 -

LEEMONICA83 responded

I will come back

August 27, 2021

Good fast service will always have my vehicles serviced there and will recommend them to all of my friends and family . Sorry no more to say More

by tys911sc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevy and we hope to see you again soon. Sincerely, Michelle M. Customer Service

August 26, 2021

Everything was excellent! Hunter was great! It was refreshing to have service that was honest and professional. We have had bad experiences with other service places, but yours was great! Thank you More

by Michael Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
Aug 26, 2021 -

Culver City Chevrolet responded

Thank you, Michael! We appreciate you taking the time to let us know how our service department is doing. Hunter will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

August 26, 2021

I was able to handle arrangements for service of my “dead” vehicle via phone and text without the need to go to the dealership with the towed card. I was kept well informed and no work was done without More

by Mike.soloff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Culver City Chevrolet responded

Mike, thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevy for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

August 24, 2021

My experience with with Jose Luis and Carlos was more than amazing I’ve have my car for 3 years and haven’t had any problem my first leased car and I absolutely love it !! More

by Aalyiahmilan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos vallejo
Aug 25, 2021 -

Culver City Chevrolet responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! Sincerely, Michelle M. Customer Service

August 24, 2021

After scanning my truck I decided to bring it to this dealership, I explained to advisor Jordan that my truck is misfiring and needs multi-point inspection…I was told to pay $220 for diagnostic. After More

by Dan
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Culver City Chevrolet responded

Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. Feel free to reach out to us directly at (424) 258-5224 so we can hear more specifics about how we could improve. Thank you again for letting us know about your experience. Sincerely, Michelle M. Customer Service

August 24, 2021

The worst dealership you can possibly go to. Please do not take your car there they don't have loaners and they keep thr cars to long More

by Ustwani
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Roberto Canche
Aug 26, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your comments. It is important for us to hear feedback, no matter the circumstance, so that we may better our services for you, our customer. We value your business and hope to hear from you again or have the opportunity to show you our appreciation and take care of any of your car needs in the future. If you’d like to discuss further, please contact me at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 22, 2021

Didn’t enjoy my experience the person that helped started adding in things I didn’t ask immediately. Price increases for oil change. No more free car wash option. More

by ROBERTMATH83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

Excellent and Knowledgeable staff! Had my car serviced while I worked in the customer lounge. My service consultant was thorough with what my car was in need of. More

by CHRISTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Aug 23, 2021 -

Culver City Chevrolet responded

Thanks, Christina! Please let us know if you ever have any car needs we can help with in the future! Thank you for choosing Culver City, and we look forward to servicing you in the future! Sincerely, Michelle M. Customer Service

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