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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,569 Reviews
Call Service Center (213) 328-2897

1,569 Reviews of Culver City Chevrolet - Service Center

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September 26, 2021

Did not have to wait long to check in. Person who checked me in was professional More

by PAMJEF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who checked me in
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Sep 27, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevrolet! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

September 26, 2021

Rude and not helpful. Disappointing customer service. Would NOT recommend this dealership to anyone. Thanks More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2021 -

Jennifer responded

Would not recommend

Sep 26, 2021 -

Jennifer responded

Would NOT recommend! 2 thumbs down

Sep 28, 2021 -

Culver City Chevrolet responded

We’re sorry to learn that you were disappointed in how your car inquiry was handled. We will use your comments to improve our efforts. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your feedback and hope that you’ll give us another opportunity in the future to show our dedication to providing an outstanding customer experience. Please reach out to me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

September 25, 2021

Work got done, but not on time. Had to come back twice for warranty work. More

by ALANP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Culver City Chevrolet responded

Customer satisfaction is our top priority and I am disappointed to learn we fell short during your service visit. We would appreciate the opportunity to speak with you to hear more about the details of your visit and help to rectify your concerns. Please connect with me at (424) 258-5224 if you’d like to discuss directly. Sincerely, Michelle M. Customer Service

September 25, 2021

I don't have any complaints. I was taken care immediately. To this I'm thankful More

by oneknittingexpert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche, Hunter Cox
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Sep 27, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! This is what we strive for here at Culver City Chevy! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return! Sincerely, Michelle M. Customer Service

September 25, 2021

Professionals, experts. Took my 2015 Silverado for repairs on oil leaks. Robert Canche communicated with me throughout the entire process. REPEAT CUSTOMER. GG More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez , Roberto Canche
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Sep 27, 2021 -

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevrolet and we hope to see you again soon. Sincerely, Michelle M. Customer Service

September 24, 2021

Car was ready as promised. Jordan greeted me and listened to my concerns on my vehicle. More

by Msibrian1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevrolet and we hope to see you again soon. Sincerely, Michelle M. Customer Service

September 24, 2021

They have great customer service, very friendly and helpful. Got me in and got me out in a very timely manner More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Culver City Chevrolet responded

Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Culver City Chevrolet. We are always here if you need anything else! Sincerely, Michelle M. Customer Service

September 22, 2021

Good service department with friendly advisers and very clean, lobby workers are friendly and helpful More

by BHM333CNM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Report | Print
Sep 23, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevy. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

September 20, 2021

it was quick and efficient - not sure about the update i need to ask what happened to my range More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Report | Print
Sep 21, 2021 -

Culver City Chevrolet responded

Marie, thank you for this review. We are glad to hear that your service experience went well. Let us know if you have any questions or need anything else. Sincerely, Michelle M. Customer Service

September 19, 2021

They called to schedule a complimentary oil change, so I booked an appointment. After the service they said the complimentary oil change was dependent on me agreeing to all the services they wanted to add o More

by adamsinmexico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Cox
Report | Print
Sep 21, 2021 -

Culver City Chevrolet responded

Thank you for sharing this candid feedback with our team. Please know our service team takes customer care extremely seriously and because of that, we want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please contact me at (424) 258-5224. Sincerely, Michelle M. Customer Service

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